Implementation Consultant - Enterprise Public Safety

Tyler Technologies, Inc.; Yarmouth (ME); Remote; USD 58,000 - 80,000; Full time

Job summary

Tyler Technologies, Inc. is seeking an Implementation Consultant for Enterprise Public Safety to guide clients through deployment and optimization of Tyler software products.

You will conduct professional consultations, analyze client business models, and document requirements while educating users on system administration, data mapping, and security protocols. This role involves on-site or webinar-based knowledge transfer, extensive travel, and collaboration with clients and internal teams to

Qualifications

• One year of experience as an Associate Implementation Consultant or similar role.
• Prior experience with Tyler Enterprise Public Safety applications is helpful.
• Strong presentation and knowledge transfer skills.
• Excellent interpersonal and communication skills.
• Ability to travel extensively and pass a federal background check.

Responsibilities

• Provide professional services such as consultation, software readiness, and education to clients on Tyler software products.
• Design and conduct knowledge transfer sessions on-site or through webinars.
• Educate users on software functionality, data entry, system administration, user security, and permissions.
• Analyze client business models to identify and document requirements for Tyler products.
• Recommend changes to client work processes to ensure efficient solutions.
• Document business/technical requirements for software design, reports, interfaces, and configurations.
• Assist data mapping and data conversions from existing software to Tyler applications.
• Create custom reports or modify existing ones to meet client needs.
• Troubleshoot client issues with Support or Development teams.
• Document client issues, update trip reports, timesheets, and weekly expenses.
• Assist QA with product testing as required.

Skills

Communication skills

Presentation skills

Interpersonal skills

Travel readiness

Microsoft Office

Problem solving

Tools

Microsoft Office

Job description

Implementation Consultant - Enterprise Public Safety

As an Implementation Consultant, you will be responsible for guiding clients through the deployment and optimization of specialized software products. This role involves conducting professional consultations to analyze client business models, identifying technical requirements, and facilitating comprehensive "knowledge transfer" sessions via on-site visits or webinars. You will act as a primary liaison between clients and technical staff, ensuring a smooth transition by educating users on system administration, data mapping, and security protocols.

Location

Remote

Travel

80-95%

Responsibilities

• Provide professional services such as consultation, software readiness, and education to clients on Tyler software products.
• Design and conduct knowledge transfer sessions on-site or through webinars.
• Educate users on software functionality as well as on data entry, system administration, user security, and user permissions.
• Perform consultation/analysis of client business model to identify and document client requirements regarding Tyler products and functionality.
• May recommend options for new approaches in client work processes as appropriate to ensure efficient software solutions for the client's needs.
• May identify and document business/technical requirement specifications for specific software design/development, forms, reports, interfaces, process, configuration, and other relevant changes.
• May consult with users to identify the proper data mapping process for the product conversion. Provide instruction to clients on proofing and analyzing data conversions from existing software to Tyler applications.
• May create custom reports or customize existing reports to satisfy client requirements. Play an active role in troubleshooting client issues, or work with the Support or Development departments to resolve them.
• Keep up to date on administrative tasks such as documenting client issues, communicating agendas, submitting trip reports, timesheets, and weekly expense reports, and updating systems-related client activity.
• May assist QA staff with product testing or modification testing as required.
• Notify management and appropriate organization/department of issues or unplanned events that could impact the effectiveness/schedule/budget of the implementation.
• Create both client-facing and internal documentation such as "quick tips" and "how-tos".
• Act as liaison between the client and company's technical staff including conveying technical information so that non-technical individuals can understand.
• May participate in the annual User Conference. Facilitate user group discussion on assigned module/topic.
• Extensive travel to client sites.

Qualifications

• At least one year experience as an Associate Implementation Consultant or similar industry experience.
• Prior experience with Tyler Enterprise Public Safety applications is helpful.
• Strong knowledge of principles and concepts in the discipline for which the knowledge transfer will be based is desired.
• Exceptional presentation and knowledge transfer skills.
• Excellent interpersonal and communication skills.
• Familiarity and ease with computer systems and Microsoft Office products.
• Strong problem-solving and analytical skills.
• Ability to travel extensively
• Valid driver's license
• Must be able to pass a federal background check.

State-Specific Salary Range Disclosure Requirements

Salary will generally fall between $58,285 - $80,000 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible.

Taking Care of You & Your Family

Your health and well-being are important to us. That's why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people.

Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing [e-mail] or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.