Public Safety Software Implementation Specialist

Tyler Technologies, Inc.; United States; On-site; USD 85,000 - 120,000; Full time

Job summary

Tyler Technologies, Inc. seeks an Implementation Consultant to guide clients through deployment and optimization of Tyler software products.

You will perform professional consultations, analyze client business models, and educate users on system administration, data mapping, and security protocols. Responsibilities include delivering knowledge transfer sessions on-site or via webinars, developing client-ready documentation, and acting as a liaison between clients and technical staff to ensure

Qualifications

• Strong presentation and knowledge transfer skills.
• Excellent interpersonal and communication skills.
• Familiarity with computer systems and Microsoft Office products.
• Ability to travel extensively.
• Must pass a federal background check.

Responsibilities

• Provide professional services such as consultation, software readiness, and education to clients on Tyler software products.
• Design and conduct knowledge transfer sessions on-site or through webinars.
• Educate users on software functionality, data entry, system administration, user security, and user permissions.
• Perform consultation/analysis of client business model to identify and document client requirements regarding Tyler products and functionality.
• May recommend options for new approaches in client work processes to ensure efficient software solutions.
• May identify and document business/technical requirement specifications for software design, forms, reports, interfaces, and configurations.
• May consult with users to identify proper data mapping for product conversion and provide instruction on data conversion proofing.
• May create custom reports or customize existing reports to meet client requirements and assist with troubleshooting.
• Document client issues, agendas, trip reports, timesheets, and weekly expense reports; keep administrators informed of issues or changes.
• Assist QA staff with product testing or modification testing as required.

Skills

Presentation skills

Interpersonal skills

Communication

Problem solving

Analytical skills

Travel readiness

Client training

Security awareness

Tools

Microsoft Office

Job description

Tyler Technologies, Inc. seeks an Implementation Consultant to guide clients through deployment and optimization of Tyler software products.

You will perform professional consultations, analyze client business models, and educate users on system administration, data mapping, and security protocols. Responsibilities include delivering knowledge transfer sessions on-site or via webinars, developing client-ready documentation, and acting as a liaison between clients and technical staff to ensure