Remote Enterprise M365 Copilot & Agent Solutions Engineer

SHI; Providence (RI); Remote; USD 150,000 - 200,000; Full time

Benefits offered by this job

Diversity commitment

Growth opportunities

Health and wellness benefits

Office or remote work options

Job summary

SHI is seeking a Solutions Engineer for Microsoft 365 Copilot and Agent 365 to advise customers on assessing, deploying, securing, governing, and expanding enterprise AI capabilities.

This hands-on role combines Microsoft 365 administration, E7 enablement, tenant assessment, data security, and cost management to provide practical recommendations for secure, scalable AI at enterprise scale.

Qualifications

• 5+ years of hands-on experience administering enterprise Microsoft 365 environments.
• Strong working knowledge of SharePoint Online, OneDrive, Microsoft Teams, Exchange Online, Microsoft 365 Apps, and Microsoft 365 administration.
• Practical experience supporting Microsoft 365 Copilot readiness, deployment, governance, adoption, or expansion.
• Understanding of Microsoft Graph, identity, permissions, organizational content, and how these affect Copilot grounding and security.
• Hands-on PowerShell scripting experience for Microsoft 365 administration and automation.

Responsibilities

• Assess Microsoft 365 tenants across identity, security, compliance, licensing, information architecture, collaboration, and data readiness.
• Lead Microsoft 365 Copilot deployments, including prerequisite validation, licensing, feature enablement, administrative configuration, pilot planning, rollout support, and expansion.
• Help customers evaluate and operationalize Microsoft 365 E7, including Microsoft 365 Copilot, Agent Builder, and Agent 365.
• Review SharePoint Online, OneDrive, Microsoft Teams, Exchange Online, Outlook, and other Microsoft 365 Apps to identify oversharing, excessive permissions, unmanaged content, external access, ownerless sites, and related data-exposure risks.
• Analyze how Microsoft Graph, identity, permissions, content quality, and information architecture affect Copilot grounding, security, and response quality.
• Support Copilot Chat, Copilot Cowork, Cowork apps, Work IQ, Microsoft 365 Copilot Agent Builder, declarative agents, connectors, plugins, and related Copilot experiences.
• Help customers assess, onboard, configure, secure, govern, and operationalize Microsoft Agent 365.
• Support agent inventory, ownership, registration, monitoring, exception management, approvals, periodic reviews, ownership transfers, agent blocking and retirement.
• Configure and support Microsoft Entra Agent ID, Conditional Access, least-privilege access, access packages, access reviews, and lifecycle workflows for applicable agent scenarios.
• Implement Microsoft Purview controls, including sensitivity labels, Data Loss Prevention policies, retention, auditing, eDiscovery, and applicable Data Security Posture Management for AI capabilities.
• Evaluate Microsoft Defender capabilities for agent inventory, security posture, threat visibility, investigation, and response.
• Support Copilot Studio and Power Platform governance, including administrative controls, environment strategy, connector governance, sharing boundaries, DLP policies, and agent lifecycle standards.
• Plan and govern Copilot Credit consumption across Copilot Cowork, Cowork apps, Work IQ APIs, Copilot Studio, and other supported usage-based AI services.
• Establish spending policies, usage limits, service access, alerts, and credit-allocation approaches for users, groups, business units, use cases, and applicable environments.
• Monitor Copilot Credit consumption, analyze usage and cost trends, identify capacity risks, and recommend adjustments based on expected demand and business value.
• Help customers develop budgets, consumption forecasts, capacity plans, and showback or chargeback approaches as part of an AI FinOps operating model.
• Collaborate with SHI licensing specialists on Microsoft 365 E7, Copilot Credits, prepaid capacity, pay-as-you-go consumption, subscriptions, and technical dependencies.
• Develop and implement PowerShell scripts for Microsoft 365 assessment, administration, configuration validation, automation, documentation, and reporting.
• Lead customer discovery sessions, technical assessments, governance workshops, and findings presentations.
• Help customers establish AI councils or Centers of Excellence, responsible AI practices, decision rights, use-case intake processes, ownership standards, and governance roadmaps.
• Translate technical findings into prioritized recommendations, remediation plans, implementation roadmaps, and operational runbooks.

Skills

M365 administration

SharePoint Online

OneDrive

Teams Admin

PowerShell scripting

Entra ID

Purview & DLP

Copilot readiness

Licensing knowledge

AI FinOps basics

Tools

PowerShell

Copilot Studio

Agent Builder

SharePoint Admin

Job description

SHI is seeking a Solutions Engineer for Microsoft 365 Copilot and Agent 365 to advise customers on assessing, deploying, securing, governing, and expanding enterprise AI capabilities.

This hands-on role combines Microsoft 365 administration, E7 enablement, tenant assessment, data security, and cost management to provide practical recommendations for secure, scalable AI at enterprise scale.