Remote Enterprise IT Support Analyst — IAM & Automation

nymbusinc; EE. UU.; A distancia; USD 65.000 - 80.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

100% remote work

401(k) plan

Health, dental, and vision insurance

Paid time off

Descripción de la vacante

Nymbus Inc. in the United States is seeking an Enterprise IT Support Analyst to provide day-to-day technical and operational support beyond a traditional help desk.

The role covers onboarding and offboarding, identity and access management, endpoint administration, and AI-driven IT operations. You will deliver Tier 1/2 support across hardware, software, and SaaS tools, manage provisioning and access changes, and configure devices via MDM for macOS and Windows.

Formación

• 3+ years of IT support or enterprise IT experience.
• Experience with macOS and Windows environments.
• Familiarity with IAM, SSO, MFA and ITSM platforms.

Responsabilidades

• Deliver Tier 1 and Tier 2 technical support for employees across hardware, software, SaaS applications, and collaboration tools.
• Manage onboarding, offboarding, account provisioning, and access changes end-to-end.
• Administer identity and access management, including SSO, MFA, user accounts, and permissions.
• Configure, deploy, and support macOS and Windows devices through MDM platforms.
• Document, prioritize, and resolve support requests in the ITSM platform; maintain IT assets, software licensing, and docs.
• Collaborate with other IT teams to resolve issues and improve operations through automation.

Conocimientos

IT Support

SaaS & ITSM

Identity & Access Management

macOS & Windows

Customer Service

Herramientas

JumpCloud

Google Workspace

Jamf

PowerShell

Bash

Python

Jira Service Management

Descripción del empleo

Nymbus Inc. in the United States is seeking an Enterprise IT Support Analyst to provide day-to-day technical and operational support beyond a traditional help desk.

The role covers onboarding and offboarding, identity and access management, endpoint administration, and AI-driven IT operations. You will deliver Tier 1/2 support across hardware, software, and SaaS tools, manage provisioning and access changes, and configure devices via MDM for macOS and Windows.