Remote IT Operations Engineer: Automate Onboarding & Access

usenourish; Stati Uniti; Remoto; USD 90.000 - 130.000; Tempo pieno

Descrizione del lavoro

usenourish is seeking a dedicated IT Operations professional to own day-to-day IT tasks as we scale, focusing on employee support, devices, identity, and business software. You will resolve issues directly while improving processes and automating recurring work in partnership with engineering, people operations, and other teams.

You will triage and close IT requests, manage onboarding/offboarding with HR data, oversee Mac and Windows device management, administer SSO and provisioning, and

Competenze

• 3–6 years of IT operations or systems administration experience.
• Experience administering Okta, including SSO, SCIM, and lifecycle processes.
• Experience with at least one device management platform (Kandji/Jamf/Intune).
• Ability to manage a busy support queue and drive improvements.
• Strong written communication for both technical and nontechnical colleagues.

Mansioni

• Triage and resolve employee IT requests and close issues efficiently.
• Onboard and offboard employees and contractors with access changes tied to HR data.
• Oversee device procurement, enrollment, lifecycle, and MDM for Mac and Windows.
• Administer identity, collaboration, and SaaS systems including SSO and provisioning.
• Create workflows to automate access requests and lifecycle tasks; maintain self-service docs.
• Support office networking and meeting-room tech; contribute to security/compliance controls.

Conoscenze

IT operations experience

Okta administration

Device management platforms

Support queue management

Clear written communication

Formazione

University degree not specified

Strumenti

Okta

Kandji

Jamf

Intune

Descrizione del lavoro

usenourish is seeking a dedicated IT Operations professional to own day-to-day IT tasks as we scale, focusing on employee support, devices, identity, and business software. You will resolve issues directly while improving processes and automating recurring work in partnership with engineering, people operations, and other teams.

You will triage and close IT requests, manage onboarding/offboarding with HR data, oversee Mac and Windows device management, administer SSO and provisioning, and