AI-First Enterprise IT Support Specialist

Nymbus; Jacksonville (FL); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

100% Remote

401(k)

Health, Dental and Vision

Paid Time Off

Annual Bonus

Equity Options

Job summary

Nymbus is a remote-first fintech innovator delivering a modern core platform and cloud-based technology for financial institutions. The Enterprise IT Support Analyst will provide day-to-day technical and operational support, including onboarding/offboarding, IAM, endpoint administration, and supporting daily worker tech needs.

This role emphasizes solving problems, improving processes, and leveraging automation to enhance efficiency.

Qualifications

• 3+ years of experience in IT Support, Enterprise IT, or Systems Administration.
• Experience supporting macOS and Windows environments.
• Experience with IAM, SSO, and Mobile Device Management (MDM).
• Experience with cloud-based SaaS applications and ITSM platforms.
• Strong troubleshooting, communication, organization, and customer service skills.
• Self-starter with ownership, curiosity, and a continuous improvement mindset.

Responsibilities

• Provide Tier 1 and Tier 2 technical support for employees across hardware, software, SaaS applications, and collaboration tools.
• Identify, troubleshoot, and resolve IT-related issues.
• Manage onboarding, offboarding, account provisioning, and access changes.
• Administer identity and access management, including SSO, MFA, user accounts, and permissions.
• Configure, deploy, and support macOS and Windows devices using MDM platforms.
• Document, prioritize, and resolve support requests using the ITSM platform.
• Maintain IT assets, software licensing, and operational documentation.
• Collaborate with other IT teams to resolve technical issues and improve Enterprise IT operations.

Skills

Troubleshooting

Communication

Customer service

Organizational skills

Self-starter

Continuous improvement mindset

Tools

JumpCloud

Google Workspace

Jamf

Jira Service Management

PowerShell

Bash

Python

Job description

Nymbus is a remote-first fintech innovator delivering a modern core platform and cloud-based technology for financial institutions. The Enterprise IT Support Analyst will provide day-to-day technical and operational support, including onboarding/offboarding, IAM, endpoint administration, and supporting daily worker tech needs.

This role emphasizes solving problems, improving processes, and leveraging automation to enhance efficiency.