Senior Incident Manager - Enterprise Networking & ITIL Lead

Ses Corporation; Ashburn (VA); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

STD

LTD

401k

Paid Time Off

Pet Insurance

Job summary

SES Corporation seeks an Incident Manager to oversee rapid restoration of network services and coordinate cross-team incident responses. You will act as the contract POC for Major Incidents and drive adherence to agency processes while guiding Tier 1 and Tier 2 teams.

The role requires leadership in incident remediation, strong communication with stakeholders, and a focus on continuous process improvement within a high-pressure, enterprise environment.

Qualifications

• 10+ years of senior networking experience in large enterprises.
• Bachelor's degree in a related technical field (e.g., MIS, CS, Eng, IT).
• ITIL v3 or v4 certification; strong networking concepts and devices.
• Experience implementing and administering enterprise monitoring systems.

Responsibilities

• Oversee timely restoration of network services to minimize business impact.
• Serve as the primary POC for Major Incidents and coordinate across teams.
• Plan, monitor, and report on incident remediation activities; communicate with stakeholders.
• Lead Tier 1 and Tier 2 incident response; drive continuous improvement of incident management.

Skills

Senior networking

ITIL v3/v4

Project management

Leadership

Incident management

ITSM

Security compliance

Network infrastructure

Communication

Escalation management

Education

Bachelor's degree

Tools

Monitoring tools

Enterprise monitoring system

Job description

SES Corporation seeks an Incident Manager to oversee rapid restoration of network services and coordinate cross-team incident responses. You will act as the contract POC for Major Incidents and drive adherence to agency processes while guiding Tier 1 and Tier 2 teams.

The role requires leadership in incident remediation, strong communication with stakeholders, and a focus on continuous process improvement within a high-pressure, enterprise environment.