Technical Enterprise Incident Manager

Peraton; United States; On-site; USD 86,000 - 138,000; Full time

Benefits offered by this job

Medical and dental insurance

401(k) plan

Paid time off (PTO)

Job summary

Peraton in the United States is seeking a Technical Enterprise Incident Manager to lead incident response efforts and improve operational reliability across its cloud platforms. The successful candidate will manage incidents, coordinate operations during major incidents, and work with cross-functional teams to enhance service delivery.

This role requires strong expertise in Cloud technologies and incident management in a fast-paced environment, along with excellent communication skills. A bachelor's degree and significant experience in related fields are essential.

Qualifications

• 5 years of experience in Cloud Incident Management or 9 years with a high school diploma.
• Experience leading Major Incident response in a 24x7 operational environment.
• Hands-on experience with Windows/Linux Servers, Networking concepts, and Cloud platforms (AWS, Azure, GCP).

Responsibilities

• Lead and coordinate incident bridge calls and drive rapid service restoration.
• Develop and enhance monitoring, alerting, and dashboarding capabilities.
• Drive continual service improvement initiatives aligned with ITIL and SRE best practices.

Skills

Cloud Incident Management

Operational Engineering

Communication Skills

Analytical Skills

Troubleshooting

Education

Bachelor's degree

High school diploma with 9 years experience

Tools

Datadog

Cloudcraft

ServiceNow

Job description

About Peraton

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees solve the most daunting challenges that our customers face. Visit peraton.com to learn how we're keeping people around the world safe and secure.

About The Role

We are seeking a highly motivated and technically skilled Technical Enterprise Incident Manager with strong Cloud Platform DevSecOps Engineering and application experience to lead enterprise incident response, service restoration efforts, and operational reliability initiatives. This individual will serve as the central point of coordination during major incidents, ensuring rapid resolution, clear communication, and continuous service improvement across enterprise infrastructure and applications.

The ideal candidate possesses a strong operational background, excellent communication skills, and hands‑on technical expertise in infrastructure, cloud technologies, monitoring, automation, and IT service management processes. This role requires the ability to drive incident response while also identifying systemic reliability improvements. This position may require participation in an after‑hours and weekend on‑call rotation supporting enterprise production incidents and critical outage management activities.

Key Responsibilities

Enterprise Incident Management

• Lead and coordinate Incident bridge calls involving infrastructure, application, network, cloud, security, and vendor teams.
• Drive rapid service restoration while maintaining accurate timelines, communications, and executive updates.
• Ensure incidents are prioritized appropriately based on business impact and operational risk.
• Manage escalation procedures and engage leadership when required.
• Monitor SLA compliance and ensure incident response metrics are consistently achieved.

Cloud Platform DevSecOps Engineering

• Improve platform reliability, availability, observability, and operational maturity.
• Work with application teams to facilitate issues and implement root cause remediations.
• Develop and enhance monitoring, alerting, and dashboarding capabilities.
• Analyze trends, KPIs, and operational metrics to proactively identify reliability risks.
• Support implementation of resiliency strategies including redundancy, failover, capacity planning, and performance optimization.
• Create and maintain cloud architecture and service dependency diagrams using Cloudcraft.
• Utilize Datadog for monitoring, alert correlation, dashboards, incident investigation, and performance analysis.
• Assist with production readiness reviews and operational acceptance activities.
• Participate in after-hours on‑call incident management rotation as required.

Operational Excellence

• Develop and maintain incident management procedures, runbooks, and knowledge articles.
• Ensure accurate ticket documentation within ServiceNow.
• Drive continual service improvement initiatives aligned with ITIL and SRE best practices.
• Collaborate with cross functional teams to improve communication, escalation paths, and operational workflows.
• Support audit, compliance, and operational reporting requirements.

Qualifications

Required Qualifications

• Bachelor's degree and 5 years of experience or 9 years with a Highschool diploma.
• At least 5 years of experience in Cloud Incident Management, Operations Engineering, NOC, SRE, Application or Production Support environments.
• Experience leading enterprise Major Incident response efforts in a 24x7 operational environment.
• Strong understanding of ITIL Incident and Problem Management processes.
• Hands‑on experience with infrastructure technologies including:
  • Windows/Linux Servers
  • Networking concepts
  • Cloud platforms (AWS, Azure, or GCP)
  • Load balancers, proxies, DNS, and firewalls
• Experience with monitoring and observability platforms such as:
  • Datadog
  • Cloudcraft
  • CloudWatch
• Experience using Cloudcraft to document and visualize cloud environments and application dependencies.
• Experience using ServiceNow or similar ITSM platforms.
• Strong analytical, troubleshooting, and organizational skills.
• Excellent written and verbal communication skills with ability to facilitate meetings as well as brief technical teams and executive leadership.
• Must be a U.S. Citizen.
• Must be able to obtain and maintain the required agency clearance.

Preferred Qualifications

• Experience in a Site Reliability Engineering (SRE) or Cloud Platform DevOps environment.
• Familiarity with CI/CD pipelines and Infrastructure as Code (IaC).
• Experience supporting federal, healthcare, financial, or other highly regulated environments.
• ITIL Foundation certification preferred.
• SRE, cloud, or operational certifications are a plus.

Details

Target Salary Range: $86,000 - $138,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.

Benefits Statement: Peraton offers eligible employees a variety of benefits including medical, dental, vision, life, health savings account, short/long term disability, EAP, parental leave, 401(k), paid time off (PTO) for vacation, and company paid holidays. A full listing of available benefits can be viewed at https://www.careers.peraton.com/benefits.

Application Statements: The application period for the job is estimated to be 30 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates. By applying to this job, you are expressing interest in the role and the Company. During the review of your application, you may be required to participate in an on‑camera interview, as well as participate in a process to verify your identity.

EEO

Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.