Lead Site Reliability Engineer

Docusign; United States; Remote; USD 180,000 - 240,000; Full time

Benefits offered by this job

Remote work

Job summary

DocuSign is seeking an experienced incident-response specialist to lead high-severity outages for a large cloud platform. This individual-contributor role requires coordinating technical, product, and security teams to restore services quickly and reliably.

You will drive incident-management best practices, communicate with executives and stakeholders, and contribute to ongoing reliability improvements across a globally distributed environment.

Qualifications

• 12+ years of experience in incident management or site reliability engineering.
• Led major incidents and other high-severity operational situations.
• Experience using incident-management tools and strong programming ability.
• Advanced troubleshooting and problem-solving skills in a 24x7x365 environment.
• Strong judgment, decision-making, and problem-identification capabilities.
• Excellent written and verbal communication, including the ability to present effectively to business audiences.

Responsibilities

• Direct incident commanders and coordinate response to critical technology, product, and security incidents.
• Communicate clearly with technical teams, business stakeholders, and executive leadership during challenging events.
• Act as a subject-matter expert for incident-management practices and help strengthen the wider service-excellence program.
• Apply engineering discipline, automation, and operational best practices to improve availability, reliability, and scalability.
• Review incident data for anomalies, correlations, and recurring trends, then recommend improvements.
• Participate in a continuous 24x7x365 rotational coverage schedule.

Skills

Incident management

Site reliability engineering

Incident command

Leadership

Programming

Stakeholder communication

Troubleshooting

Tools

Incident-management tools

Monitoring/Observability tools

Job description

Role overview

Lead high-severity incident response for a large cloud software platform, coordinating technical, product, and security teams through complex service disruptions. This individual-contributor role combines incident command, stakeholder communication, operational analysis, and reliability improvement across a globally distributed environment.

Responsibilities

• Direct incident commanders and coordinate response to critical technology, product, and security incidents.
• Communicate clearly with technical teams, business stakeholders, and executive leadership during challenging events.
• Act as a subject-matter expert for incident-management practices and help strengthen the wider service-excellence program.
• Apply engineering discipline, automation, and operational best practices to improve availability, reliability, and scalability.
• Review incident data for anomalies, correlations, and recurring trends, then recommend improvements.
• Participate in a continuous 24x7x365 rotational coverage schedule.

Requirements

• At least 12 years of experience in incident management or site reliability engineering.
• Demonstrated leadership of major incidents and other high-severity operational situations.
• Experience using incident-management tools and strong programming ability.
• Advanced troubleshooting and problem-solving skills in a 24x7x365 environment.
• Strong judgment, decision-making, and problem-identification capabilities.
• Excellent written and verbal communication, including the ability to present effectively to business audiences.

Benefits and work setup

• Remote position, with most work performed from a designated remote location.
• Individual-contributor role focused on operational leadership and reliability expertise.