Implementation Manager — Lead AI-Driven Delivery

K1 Investment Management, LLC; Addison (TX); On-site; USD 130,000 - 170,000; Full time

Job summary

Emburse is seeking a Manager, Implementation to lead a team of Implementation Specialists and Consultants. You will recruit, onboard, coach, and regularly review performance to build product knowledge and client delivery skills.

You’ll manage workloads, scope, and delivery priorities across multiple projects to ensure timely value realization. You’ll guide end-to-end delivery from discovery through go-live readiness, monitor milestones, and protect margins.

Qualifications

• Bachelor’s degree or equivalent practical experience plus 5+ years of customer-facing SaaS implementation, professional services or consulting experience.
• At least 3 years of direct people management experience, with hiring, coaching and performance reviews.
• Deep understanding of implementation methodologies: requirements gathering, planning, scope, testing and transitions.
• Proven ability to manage team capacity, balance requests and protect delivery margins.
• Demonstrated success improving delivery efficiency and client outcomes.
• Hands‑on use of CRM, project tracking and reporting tools for delivery decisions; experience with AI tools is a plus.
• Experience with Emburse Spend/Professional/Enterprise or comparable software; familiarity with Salesforce, Certinia or workflow automation tools preferred.

Responsibilities

• Lead and develop talent by recruiting, onboarding, coaching, and conducting regular performance reviews.
• Manage capacity and assignments; allocate workloads based on capacity and client readiness.
• Translate priorities into clear team commitments and maintain delivery focus.
• Oversee end-to-end delivery from discovery through go-live readiness and handoffs.
• Protect utilization and margins by tracking effort and avoiding rework.
• Standardize best practices and foster knowledge sharing and cross-training.
• Champion process improvement and AI to reduce repetitive work.
• Manage client escalations and recovery plans with the Director.
• Coach for client value and seamless handovers to Customer Success and Support.
• Collaborate cross-functionally with Sales, Product, Engineering, and Support.
• Maintain visibility with regular portfolio updates and accurate records.

Skills

People management

SaaS implementation

CRM tools

Salesforce

Certinia

AI tooling

Education

Bachelor’s degree

Equivalent practical experience

Tools

Salesforce

Certinia

Workflow automation tools

Job description

Emburse is seeking a Manager, Implementation to lead a team of Implementation Specialists and Consultants. You will recruit, onboard, coach, and regularly review performance to build product knowledge and client delivery skills.

You’ll manage workloads, scope, and delivery priorities across multiple projects to ensure timely value realization. You’ll guide end-to-end delivery from discovery through go-live readiness, monitor milestones, and protect margins.