Remote Enterprise Growth Lead - Hospitality SaaS

Lightspeed Commerce, Inc.; United States; Remote; USD 100,000 - 133,000; Full time

Benefits offered by this job

Equity scheme

Health & Wellness Credit

Mental Health Support

People Experience (PX)

Volunteer time off

Health insurance

Job summary

Lightspeed Commerce, Inc. is seeking an experienced Strategic Account Manager to support our enterprise hospitality customers. This remote-based role in Marseille requires collaborating with cross-functional teams to drive growth, product adoption, and long‑term partnerships.

You will manage senior stakeholders, analyze usage data, and lead quarterly business reviews to optimize the customer journey and maximize retention across France.

Qualifications

• 3–5+ years in Account Management or Strategic Customer Success in a B2B SaaS environment.
• Strong understanding of SaaS metrics (NRR, product adoption, renewals, churn).
• Hands-on, data-driven, ownership-focused relationship management.
• Experience engaging with C-level, operations, and technical teams.
• Fluent business-level French and English.

Responsibilities

• Act as the main contact for Lightspeed's largest hospitality customers.
• Develop and execute strategic account plans to drive growth and retention.
• Increase product usage and monitor Net Revenue Retention (NRR).
• Lead quarterly business reviews and success plans.
• Analyze usage data and health scores to mitigate risks.
• Build trusted relationships with executive stakeholders across teams.
• Collect customer feedback and share insights to improve the product journey.

Skills

Account management

SaaS metrics

Stakeholder management

C-level engagement

Bilingual FR/EN

Job description

Lightspeed Commerce, Inc. is seeking an experienced Strategic Account Manager to support our enterprise hospitality customers. This remote-based role in Marseille requires collaborating with cross-functional teams to drive growth, product adoption, and long‑term partnerships.

You will manage senior stakeholders, analyze usage data, and lead quarterly business reviews to optimize the customer journey and maximize retention across France.