Enterprise Hospitality Growth Strategist (Paris, Hybrid)

Lightspeedhq; Paris (TX); Hybrid; USD 79,000 - 124,000; Full time

Benefits offered by this job

Equity scheme

Health & Wellness Credit

Mental Health Support

Global Work Mobility (60 days/yr)

Volunteer time off

Transit benefit

Lunch reimbursement in Paris

Comprehensive health insurance

Job summary

Lightspeed in Paris is seeking an experienced Strategic Account Manager to lead relationships with our largest hospitality customers, drive growth, and ensure long-term value.

You will own strategic account plans, collaborate with Product, CS, and Implementation, and operate in a hybrid Paris environment with a focus on NRR and product adoption.

Fluent in French and English, you will navigate C-level discussions and align customer strategies with Lightspeed's cloud commerce platform.

Qualifications

• 3–5+ years in account management or strategic customer success within a B2B SaaS environment.
• Strong understanding of SaaS metrics (NRR, product adoption, expansion, renewals, churn).
• Experience engaging with C-level, operations, and technical teams.

Responsibilities

• Develop and execute strategic account plans to drive growth, retention, and product adoption.
• Proactively grow product usage and improve Net Revenue Retention (NRR).
• Plan and lead quarterly business reviews and success plans.
• Analyze usage data, go-live milestones, and health scores to identify and mitigate risks.
• Build trusted relationships with C-level and operational stakeholders, positioning Lightspeed as a long-term partner.
• Collaborate cross-functionally with Product, Customer Success, Implementation, and Support teams.
• Collect customer feedback and share with relevant teams to identify product gaps and optimize the journey.

Skills

Strategic account management

SaaS metrics

Relationship management

Stakeholder engagement

French & English fluency

Job description

Lightspeed in Paris is seeking an experienced Strategic Account Manager to lead relationships with our largest hospitality customers, drive growth, and ensure long-term value.

You will own strategic account plans, collaborate with Product, CS, and Implementation, and operate in a hybrid Paris environment with a focus on NRR and product adoption.

Fluent in French and English, you will navigate C-level discussions and align customer strategies with Lightspeed's cloud commerce platform.