Remote Enterprise Hospitality Account Leader

Lightspeed Commerce, Inc.; United States; Remote; USD 100,000 - 144,000; Full time

Benefits offered by this job

Equity scheme

Health & Wellness Credit (up to 400€)

Mental Health Support via ModernHealth

People Experience – work from anywhere

Volunteer time off

Health insurance

Job summary

Lightspeed Commerce, Inc. is seeking an experienced Strategic Account Manager to lead and nurture our top hospitality enterprise customers from Nice, France, with remote work and occasional travel to Paris.

You will drive growth, optimize product adoption, and manage multi-level stakeholders to build durable partnerships. You will leverage SaaS metrics, data insights and cross-functional collaboration with Product, Customer Success and Support to expand adoption, sustain high Net Revenue

Qualifications

• 3–5+ years of experience in Account Management or Strategic Customer Success within a B2B SaaS environment, ideally with enterprise customers.
• Strong understanding of SaaS metrics (NRR, product adoption, expansion, renewals, churn) and ability to use them to manage a portfolio.
• Hands-on, data-driven, and skilled in relationship management.
• Experience engaging with C-level, operations, and technical teams.

Responsibilities

• Act as the main point of contact for our largest hospitality customers.
• Develop and execute strategic account plans to drive growth, retention, and adoption.
• Increase product usage and grow Net Revenue Retention across your portfolio.
• Lead quarterly business reviews and success plans.
• Analyze usage data, milestones, and health scores to identify risks early.
• Build trusted relationships with C-level and operational stakeholders.
• Collaborate with Product, Customer Success, Implementation, and Support teams to deliver excellent experiences.
• Collect feedback and share product insights to close gaps in the journey.

Job description

Lightspeed Commerce, Inc. is seeking an experienced Strategic Account Manager to lead and nurture our top hospitality enterprise customers from Nice, France, with remote work and occasional travel to Paris.

You will drive growth, optimize product adoption, and manage multi-level stakeholders to build durable partnerships. You will leverage SaaS metrics, data insights and cross-functional collaboration with Product, Customer Success and Support to expand adoption, sustain high Net Revenue