Remote Enterprise CX Manager — Growth & Renewals

Entegrata; Indianapolis (IN); Hybrid; USD 95,000 - 135,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with employer match

Unlimited PTO

Flexible remote work

Job summary

Entegrata is seeking a Customer Experience Manager (CXM) to own the customer relationship across the full lifecycle, focusing on adoption, retention, and growth. You will work with executive stakeholders and collaborate with Product, Engineering, and Sales to drive expansions and renewals.

You will lead implementation and project delivery, mentor team members, and help mature playbooks while ensuring customer success in a fast-growing, remote-enabled environment.

Qualifications

• Exceptional communication and problem-solving skills with a consultative approach.
• Executive presence and ability to drive meetings with stakeholders of all types and personalities.
• Proven project management skills with multiple workstreams to completion.
• Thrives in a fast-paced, high-growth environment with ownership of outcomes.
• Team-first and low-ego, willing to help across the team.
• 3–5 years at a law firm or software company driving enterprise IT implementations and project delivery.
• Working technical fluency: data examination, merging data, and business reporting.
• Background in general IT and SaaS/PaaS concepts.

Responsibilities

• Own the customer relationship across the full lifecycle and drive growth.
• Lead executive business reviews and renewals with Sales alignment.
• Drive product adoption and track health; mitigate risks early.
• Manage data integrations and gather requirements for reporting.
• Mentor teammates and develop reusable templates and playbooks.

Skills

Executive presence

Communication

Project management

Data-driven decision making

Customer onboarding

Team collaboration

Job description

Entegrata is seeking a Customer Experience Manager (CXM) to own the customer relationship across the full lifecycle, focusing on adoption, retention, and growth. You will work with executive stakeholders and collaborate with Product, Engineering, and Sales to drive expansions and renewals.

You will lead implementation and project delivery, mentor team members, and help mature playbooks while ensuring customer success in a fast-growing, remote-enabled environment.