Remote Enterprise Customer Success Manager - Renewals & Growth

Nearmap; United States; Remote; USD 110,000 - 150,000; Full time

Benefits offered by this job

YOU days off

Parental leave

Work from Overseas Policy

Private health insurance

Nearmap subscription

Job summary

Nearmap is seeking a Senior Customer Success professional to manage a mid-market and enterprise portfolio within our commercial vertical. You will serve as a trusted advisor, driving retention and growth through strategic engagement, product adoption, and proactive support.

Responsibilities include renewals, churn risk mitigation, and cross-functional collaboration to maximize customer lifetime value. This role is remote within the continental United States and requires strong stakeholder

Qualifications

• 5+ years of experience in customer success, consulting, or technical pre-sales in a SaaS or high-tech company.
• Bachelor's degree.
• Proficiency in Salesforce and Microsoft Office tools.
• Ability to map customer business processes to product capabilities and extract value.
• Experience managing multiple account engagements and escalations with Sales and Support teams.
• Strong interpersonal and communication skills with executive stakeholders.
• Excellent negotiation and data-driven prioritization skills.
• Ability to identify and act on growth opportunities.
• Exceptional program management with fast-paced execution.

Responsibilities

• Manage a large portfolio of accounts from onboarding to renewal, identifying churn risks and growth opportunities.
• Own and close renewals, achieving retention and net revenue targets with multi-year, on-time renewals.
• Provide proactive customer service, guiding customers through product adoption, retention, and growth initiatives.
• Collaborate with Sales to nurture upsell opportunities and align on renewal strategy.
• Maintain up-to-date account intelligence in Salesforce and tailor outreach accordingly.
• Partner with Customer Experience to scale portfolio management using marketing automation.

Skills

Salesforce

MS Office

Account management

Customer success

Stakeholder management

Negotiation

Data-driven prioritization

Education

Bachelor's degree

Tools

Salesforce

Microsoft Office

Job description

Nearmap is seeking a Senior Customer Success professional to manage a mid-market and enterprise portfolio within our commercial vertical. You will serve as a trusted advisor, driving retention and growth through strategic engagement, product adoption, and proactive support.

Responsibilities include renewals, churn risk mitigation, and cross-functional collaboration to maximize customer lifetime value. This role is remote within the continental United States and requires strong stakeholder