Remote Enterprise Customer Success Manager - Renewals & Growth

SecurityBridge GmbH; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Remote-first working environment

Competitive compensation and benefits

Professional development and training

Job summary

SecurityBridge GmbH is seeking an experienced Customer Success Manager to manage and grow relationships with our existing customers for SAP security solutions. You will drive retention, renewals, and account expansion while working closely with Sales and internal teams.

This is a customer-facing role with strong commercial responsibility, and occasional travel may be required to meet with customers and events.

Qualifications

• 5+ years in Customer Success, Account Management, or Renewals within SaaS/enterprise software.
• Experience managing contract renewals, commercial negotiations, and revenue retention.
• Strong communication, negotiation, and stakeholder management skills.
• Ability to understand complex software solutions and communicate business value.

Responsibilities

• Serve as the primary commercial point of contact for assigned customers, building relationships with key stakeholders.
• Understand customer goals and business needs to maximize satisfaction and outcomes.
• Coordinate with internal teams to ensure timely support and service delivery.
• Conduct regular customer meetings and business reviews to strengthen relationships and gather feedback.
• Own the end-to-end renewal process, including pricing, contract terms, negotiations, and execution.
• Monitor customer health, identify churn risks, and develop retention strategies with internal teams.
• Maintain accurate customer records, renewal forecasts, and account activities.
• Identify upselling and cross-selling opportunities and collaborate with Sales to drive account expansion.

Skills

Customer Success

Account Management

Renewals

Tools

CRM software

Job description

SecurityBridge GmbH is seeking an experienced Customer Success Manager to manage and grow relationships with our existing customers for SAP security solutions. You will drive retention, renewals, and account expansion while working closely with Sales and internal teams.

This is a customer-facing role with strong commercial responsibility, and occasional travel may be required to meet with customers and events.