Remote SAP Security CSM – Growth & Renewals

SecurityBridge GmbH; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Remote-first

Professional development

Job summary

SecurityBridge is a fast-growing software leader transforming how enterprises secure SAP environments. We seek an experienced Customer Success Manager to manage and grow relationships with our customers, drive retention, renewals, and account expansion, and collaborate with Sales and internal teams.

In this role, you will own renewals, monitor health, identify churn risks, and pursue upsell opportunities while enabling successful product adoption across enterprise customers.

Qualifications

• 5+ years of experience in Customer Success, Account Management, or Renewals within SaaS, enterprise software, or technology.
• Proven experience managing contract renewals, commercial negotiations, and revenue retention.
• Experience in customer relationship management, churn prevention, and account growth.
• Strong communication, negotiation, and stakeholder management skills.
• Ability to understand complex software solutions and communicate their business value.

Responsibilities

• Serve as the primary commercial point of contact for assigned customers, building strong relationships with key stakeholders.
• Own the end‑to‑end renewal process, including pricing, contract terms, negotiations, and execution.
• Identify upselling and cross‑selling opportunities and collaborate with Sales to drive account expansion.
• Monitor product usage and adoption, recommending improvements to maximize customer value.
• Coordinate customer training and resources to support product adoption.

Skills

Customer success

Account management

Renewals

Churn prevention

SaaS

Enterprise software

Stakeholder management

Negotiation

English proficiency

Tools

CRM software

Data analysis tools

Job description

SecurityBridge is a fast-growing software leader transforming how enterprises secure SAP environments. We seek an experienced Customer Success Manager to manage and grow relationships with our customers, drive retention, renewals, and account expansion, and collaborate with Sales and internal teams.

In this role, you will own renewals, monitor health, identify churn risks, and pursue upsell opportunities while enabling successful product adoption across enterprise customers.