Enterprise CSM: Driving Renewals & ROI

Britive; United States; A distancia; USD 90.000 - 130.000; Jornada completa

Descripción de la vacante

Britive seeks to strengthen post-sale relationships with enterprise accounts, overseeing deployment, adoption, and renewals. You will drive onboarding programs, monthly technical check-ins, and executive QBRs to demonstrate ROI and uncover expansion opportunities.

The role requires coordinating with Customer Success Engineers, Product Management, Pre-Sales, Sales Architects, and Account Managers to ensure a seamless customer experience throughout the lifecycle.

Formación

• Post-sale enterprise account management experience required.
• Experience coordinating with cross-functional teams to ensure customer success.

Responsabilidades

• Own the entire post-sale relationship for enterprise accounts, from deployment through renewal.
• Run onboarding programs, monthly technical check-ins, and executive QBRs to demonstrate ROI and opportunities.
• Coordinate daily with CS Engineers, Product Management, Pre-Sales, Sales Architects, and Account Managers.

Conocimientos

Customer success

Account management

Cross-functional collaboration

Descripción del empleo

Britive seeks to strengthen post-sale relationships with enterprise accounts, overseeing deployment, adoption, and renewals. You will drive onboarding programs, monthly technical check-ins, and executive QBRs to demonstrate ROI and uncover expansion opportunities.

The role requires coordinating with Customer Success Engineers, Product Management, Pre-Sales, Sales Architects, and Account Managers to ensure a seamless customer experience throughout the lifecycle.