Remote Enterprise Customer Success Manager - Cybersecurity

Swimlane

Northern (KY)

Hybrid

USD 120,000 - 130,000

Full time

5 days ago

Be an early applicant

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Benefits offered by this job

Benefits & compensation

Stock Options

Professional development opportunities

MacBook Pro

Company culture

Collaboration & innovation

Job summary

Swimlane is hiring a Customer Success Manager to own the post-sale experience for a portfolio of enterprise customers, driving retention, expansion, and product adoption. You will act as a trusted advisor to security leaders, leveraging AI-driven insights, CRM systems, and CS platforms to manage risk, deliver value, and scale impact.

You will work cross-functionally with Sales, Product, Support, and Operations, serving as the voice of the customer within the organization.

Qualifications

5+ years in enterprise B2B software roles.
3+ years in Customer Success managing large customers.
Cybersecurity experience preferred.
Proficiency with CRM platforms (Salesforce preferred).
Experience with Customer Success tools (e.g., ChurnZero).
Comfort using product usage analytics and dashboards.

Responsibilities

Own customer health, satisfaction, and net revenue retention targets.
Drive adoption and value realization using product usage data and health scores.
Identify and mitigate churn risk with cross-functional action plans.
Build relationships with executive sponsors and day-to-day users.
Lead strategic customer reviews with data-backed insights.
Partner with Sales on renewals, expansions, and growth opportunities.
Manage sales-to-delivery transitions and support new product rollouts.
Maintain accurate customer data and success plans in CRM and CS platforms.
Improve CS processes through automation and AI-enabled workflows.