Remote Enterprise CS Manager - Growth & Retention

Socket.dev; United States; Remote; USD 100,000 - 140,000; Full time

Benefits offered by this job

Unlimited PTO

Health insurance

401k retirement

Dependent Care

Professional development

In-Home Snack allowance

Cellphone/Internet credits

Equipment & Onboarding

Volunteer time

Job summary

aytm is hiring a Customer Success Manager/Director, Enterprise to own the post-sales relationship for our largest enterprise accounts. You will drive adoption, protect and grow revenue, and coordinate with cross-functional teams to deliver a frictionless experience.

The role requires managing multi-stakeholder accounts, achieving retention targets, and leading executive reviews with clients while advancing platform usage across business units.

Qualifications

• Bachelor's degree or equivalent in business, marketing, IT, market research or related field.
• 6+ years in Customer Success or Account Management in SaaS/tech, with 3+ years in enterprise accounts within market research/insights.
• Experience with market research methodologies and how insights teams operate in large enterprises.
• Hands-on surveying/DIY research platform experience showing technical aptitude.

Responsibilities

• Manage a portfolio of enterprise accounts as main post-sale contact, building relationships across stakeholders.
• Drive usage and renewal, identify gaps, and coordinate with account management to mitigate churn.
• Lead onboarding and implementation for new accounts and align success criteria upfront.

Skills

Enterprise accounts

Stakeholder mgmt

Client success

Communication

Sales collaboration

Data analysis

Education

Bachelor's degree in Business/Marketing/IT/market research

Tools

Salesforce

BI / reporting tools

Microsoft Office / Google Workspace

Job description

aytm is hiring a Customer Success Manager/Director, Enterprise to own the post-sales relationship for our largest enterprise accounts. You will drive adoption, protect and grow revenue, and coordinate with cross-functional teams to deliver a frictionless experience.

The role requires managing multi-stakeholder accounts, achieving retention targets, and leading executive reviews with clients while advancing platform usage across business units.