Senior Enterprise Cyber Risk Success Advisor

Socket.dev; United States; On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Meaningful Equity

Unlimited Leaves

Comprehensive Benefits

Career Trajectory

Job summary

Safe is pioneering AI-driven cyber risk management for global enterprises. We are seeking a Senior Enterprise Customer Success leader to own post-sale success for our CTEM platform across the five-phase lifecycle, partnering with CISOs, VM leaders, risk teams, and IT operations to prove measurable risk reduction and value realization.

You will drive GRR, NRR, and platform adoption, becoming a trusted advisor to CXOs while navigating high-growth startup dynamics.

Qualifications

• Experience in vulnerability/exposure management or a related security domain.
• Ability to communicate technical risk to non-technical/executive audiences.
• Experience managing multi-stakeholder enterprise accounts through organizational change.
• Empathy with the customer and strong listening skills.
• Strong project management skills, detail-oriented and disciplined.
• 5+ years of experience in risk consulting, management consulting, and customer success.

Responsibilities

• Own post-sale success for enterprise customers using Safe's CTEM platform across Scoping, Discovery, Prioritization, Validation, Mobilization.
• Act as the voice of the customer inside the company.
• Own customer relationships with CISOs/CIOs and IT teams as a trusted cyber risk advisor.
• Reconcile differing success definitions into a shared account scorecard.
• Drive metrics such as GRR, NRR, and value realization.
• Become a Safe platform expert and help customers become self-sufficient.
• Identify and document best practices and ensure customer environments align with them.
• Partner with Customer Success Engineers to resolve deployment issues.
• Communicate and track customer product enhancements with Product Management.

Skills

Vulnerability management

Communicate risk to executives

Enterprise account management

Customer empathy

Project management

Risk consulting

CXO advisory

Ambiguity tolerance

Travel readiness

Job description

Safe is pioneering AI-driven cyber risk management for global enterprises. We are seeking a Senior Enterprise Customer Success leader to own post-sale success for our CTEM platform across the five-phase lifecycle, partnering with CISOs, VM leaders, risk teams, and IT operations to prove measurable risk reduction and value realization.

You will drive GRR, NRR, and platform adoption, becoming a trusted advisor to CXOs while navigating high-growth startup dynamics.