Remote Enterprise Customer Success Manager

Atlassian; New York (NY); Hybrid; USD 147,000 - 192,000; Full time

Benefits offered by this job

Health and wellbeing resources

Volunteer days

Bonuses

Commissions

Equity

Job summary

Atlassian is seeking a Customer Success Manager to partner with DX's customers to drive engineering transformation using our platform. You will manage an important segment through implementation, rollout and renewal, focusing on utilization, business alignment and high-value use cases.

Join a collaborative team reporting to the Manager of Enterprise Customer Success, with a mandate to be proactive and strategic, not reactive, and to drive customer outcomes across the lifecycle while coordinating

Responsibilities

• Become a product expert and a master of our customer success process
• Own the full customer lifecycle, from implementation, to driving program success (utilization, business alignment, use case development and fulfillment) and running the renewal
• Create and maintain a customer success plan, tracking success initiatives
• Meet targets for net renewal and customer expansion, accurately forecast renewals and track their progress
• Identify and resolve potential renewal challenges to ensure a high renewal rate
• Establish DX as a key strategic driver of our prospect's business goals, leading them to integrate DX insights into their company workflows
• Arrange and conduct Executive and C-level services-related discussions according to the account strategy
• Discover opportunities for expansion and growth within accounts by identifying potential use cases where DX can support
• Collaborate closely with all functions of the business to ensure our customers are successful
• Proactively track and report key account metrics to measure success and identify areas for improvement

Job description

Atlassian is seeking a Customer Success Manager to partner with DX's customers to drive engineering transformation using our platform. You will manage an important segment through implementation, rollout and renewal, focusing on utilization, business alignment and high-value use cases.

Join a collaborative team reporting to the Manager of Enterprise Customer Success, with a mandate to be proactive and strategic, not reactive, and to drive customer outcomes across the lifecycle while coordinating