Strategic Customer Success Manager, DX Platform

Atlassian Corp.; United States; Hybrid; USD 109,000 - 158,000; Full time

Benefits offered by this job

Health and wellbeing resources

Paid volunteer days

Perks and benefits program

Job summary

Atlassian is seeking a Customer Success Manager in the United States to partner with DX’s customers to drive engineering transformation using our platform. You’ll manage a key customer segment through implementation, rollout, and renewal, focusing on product utilization, business alignment, and high-value use cases.

The role supports flexible work arrangements—office, home, or hybrid—within a country where we have a legal entity.

Qualifications

• Experience in driving customer success initiatives and renewal management.
• Strong collaboration with cross-functional teams to deliver value.
• Ability to forecast renewals and identify expansion opportunities.

Responsibilities

• Partner with customers to drive product adoption and transformation.
• Own the full customer lifecycle from onboarding to renewal.
• Identify renewal risks early and develop mitigation plans.
• Collaborate with sales, product, and support to maximize customer value.

Skills

Customer Success

Account Management

Stakeholder Management

Renewals

Job description

Atlassian is seeking a Customer Success Manager in the United States to partner with DX’s customers to drive engineering transformation using our platform. You’ll manage a key customer segment through implementation, rollout, and renewal, focusing on product utilization, business alignment, and high-value use cases.

The role supports flexible work arrangements—office, home, or hybrid—within a country where we have a legal entity.