Senior Enterprise Customer Success Leader - Remote

Atlassian Corp.; Austin, Northern (TX, KY); Hybrid; USD 149,000 - 194,000; Full time

Benefits offered by this job

Health and wellbeing resources

Paid volunteer days

Job summary

At Atlassian, Senior Customer Success Manager, Mid Market in Austin, TX works with Enterprise customers to define success plans and drive adoption across Jira, Confluence and other products.

You will partner with account teams to deliver Executive Business Reviews, manage post-sale activities, and mitigate churn while aligning with business goals.

This role offers pay zone-based base salary in the US and a benefits package, with opportunities for bonuses and equity.

Qualifications

• 8-10 years in Customer Success or enterprise account management.
• Experience with complex SaaS portfolios for enterprise customers.
• Ability to build trusted advisor relationships and strategic outcomes.

Responsibilities

• Develop and own Customer Success Plans with regular check-ins and EBRs.
• Collaborate with account teams to drive adoption, expansion and renewals.
• Mitigate churn through proactive risk management and issue resolution.

Skills

Customer success

Enterprise customers

SaaS

Account management

Executive relationship

Tools

Jira

Confluence

Salesforce

Tableau

Gainsight

Job description

At Atlassian, Senior Customer Success Manager, Mid Market in Austin, TX works with Enterprise customers to define success plans and drive adoption across Jira, Confluence and other products.

You will partner with account teams to deliver Executive Business Reviews, manage post-sale activities, and mitigate churn while aligning with business goals.

This role offers pay zone-based base salary in the US and a benefits package, with opportunities for bonuses and equity.