Remote Enterprise Customer Success & Implementation Lead

TrustArc Inc

United States

On-site

USD 90,000 - 110,000

Full time

6 days ago

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Benefits offered by this job

Unlimited PTO

Work from home

Learning & development

Job summary

TrustArc Inc. is seeking a Customer Success & Implementation Manager to own a portfolio from kickoff through its lifecycle.

You will teach customers how to configure TrustArc, use its AI-powered features, and connect it to HR, CRM, marketing and support systems so their privacy program delivers results leadership can review. You will manage enterprise implementations, train customers across modules, drive platform adoption, and guide teams in using Arc Intelligence tools.

Qualifications

5+ years leading SaaS implementations or Customer Success engagements with enterprise clients (Fortune 1000 experience preferred).
Technical expertise: SaaS architecture, integrations (APIs, SSO, data connectors), and ability to troubleshoot platform configurations.
AI fluency: Familiarity with AI-enabled SaaS products and ability to articulate value to business and technical stakeholders.
Consultative mindset: Translate complex regulatory and technical concepts into simple, outcome-driven solutions.
Project management mastery: Managing multi workstream projects; PMP or similar preferred.
Business acumen: Align implementation outcomes with measurable customer value (ROI, TTV, adoption).
Change management agility: Navigate competing priorities and influence cross-functional stakeholders.
Communication excellence: Executive presence with technical and business audiences.
Training or enablement experience: teach a technical topic to a non-technical audience and leave them able to do it.

Responsibilities

Manage enterprise implementations from kickoff through their lifecycle.
Train customers to configure their own TrustArc platform across the portfolio of modules.
Drive platform adoption across your portfolio.
Teach customers to use TrustArc's Arc Intelligence suite - AI-powered features - in day-to-day privacy work.
Show customers how to connect their AI assistants to TrustArc through our MCP server, and what that opens up for their team.
Assist customers with building and maintaining Worakto integration recipes that connect TrustArc to their HR, CRM, marketing and support systems, starting from how their personal data actually flows.
Organize customer Feature Requests. Capture each one with the business case and manage expectations with the customers.
Be the primary contact and trusted advisor to your customers.
Run business reviews that report on outcomes and adoption, not activity.
Flag renewal risk early.