Enterprise Customer Success Manager — AI-Driven Growth

Trustpair

New York (NY)

Hybrid

USD 110,000 - 125,000

Full time

8 days ago

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Job summary

Trustpair is hiring a Customer Success Manager for the US team and to own a portfolio of enterprise accounts. You will be the main contact, building trusted relationships with Accounts Payable Managers and Finance Directors, guiding onboarding, adoption, retention and advocacy with support on renewals and growth opportunities.

You will report to the VP of Customer Success and manage your own portfolio with cross-functional support.

Qualifications

At least 4 years of experience in Customer Success with account management responsibilities at a SaaS company.
Experience owning or co-owning customer relationships and managing a portfolio with competing priorities.
Experience leading or co-leading customer onboarding and evaluating adoption through measurable outcomes or usage data.
Fluent English; ability to work from our NYC office 2–3 days per week.
Strong communication, prioritization, CRM hygiene and collaborative mindset.

Responsibilities

Build proactive customer relationships and tailor communication for each account.
Own onboarding and adoption; lead or co-lead onboarding and track progress with usage data.
Identify churn risk; monitor health and develop recovery plans.
Support renewals and account growth; connect outcomes to renewal readiness.
Explain product features and limitations clearly; involve specialists when needed.