Customer Success & Implementation Manager (Fully Remote)

TrustArc Inc; United States; Remote; USD 110,000 - 160,000; Full time

Job summary

TrustArc Inc. is seeking an experienced Customer Success professional to own a diverse portfolio of enterprise customers from kickoff through renewal. You will guide implementations, educate teams on configuring TrustArc modules, and drive successful integrations with client systems.

The role includes running business reviews, identifying renewal risks early, and ensuring customer value realization through adoption and ongoing success coaching.

Qualifications

• 5+ years in SaaS implementations or enterprise customer success.
• Technical expertise in APIs, SSO, data connectors, and AI fluency.

Responsibilities

• Own a portfolio of customers from kickoff through their lifetime.
• Teach teams to configure TrustArc and integrate with their systems.
• Manage enterprise implementations and train customers on modules.
• Run business reviews and flag renewal risks early.

Skills

SaaS implementations

Enterprise CS

APIs

SSO

Data connectors

AI fluency

Tools

CRM platforms

Data integration tools

Job description

• Own a portfolio of customers from kickoff through their lifetime.
• Teach teams to configure TrustArc and integrate with their systems.

What You Will Do:

• Manage enterprise implementations and train customers on modules.
• Run business reviews and flag renewal risks early.

What You Will Bring:

• 5+ years in SaaS implementations or enterprise customer success.
• Technical expertise in APIs, SSO, data connectors, and AI fluency.

TrustArc

TrustArc is the leader in data privacy, automating end-to-end privacy management for global organizations. The company has a global team across the Americas, Europe, and Asia, and fosters a culture focused on work-life balance, flexibility, and continuous learning.