Remote Enterprise CSM – Strategic Partner

Join Our Talent Community; Scottsdale (AZ); Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

401k with employer match

Discretionary paid time off

Parental leave for all

Wellness programs

Employee Resource Groups (ERGs)

Snacks in offices

Job summary

Axon is seeking a Customer Success Manager II to manage large enterprise accounts and drive long-term partnerships. You will understand client workflows, guide adoption of Axon’s platform, and serve as the main liaison across cross-functional teams to ensure success.

Location is remote within the Western or Eastern U.S. and travel will be 30-40%. You'll report to the Manager, Customer Success and collaborate with marketing, training, and product teams to optimize customer outcomes.

Qualifications

• Bachelor's degree or equivalent work experience.
• 5+ years’ working in a customer-facing role and 2+ years working with Enterprise-level customers.
• Strong project management skills with a proven system for tracking multiple customer requests, issues and strategic plans.
• A proven track record of leading process improvements within large organizations.
• Previous experience tracking product adoption and customer engagement through data-analysis tools.
• Self-motivated, team-oriented, responsible, and focused on exceeding customer expectations.
• Exceptional organizational, presentation, and communication skills, both verbal and written.
• Demonstrated ability to deal with change and excel in high-stress situations.

Responsibilities

• Engage with your customers through regular calls, business reviews and daily needs.
• Monitor and manage adoption metrics to ensure customers are utilizing the full Axon platform.
• Create success plans for your customers and document customer progress toward established goals and results.
• Manage escalations closely, acting as the quarterback for all critical issues and ensuring multiple internal teams are aligned.
• Communicating major milestones and updates to Sr. Leadership on a regular basis.
• Work closely with Axon’s marketing and training teams to conduct regular training webinars and calls.
• Develop a deep understanding of Axon’s product line and ensure proper implementation in every customer’s environment.
• Learn and share industry best practices in order to solve customer needs.

Skills

Client management

Project management

Data analysis

Communication

Stakeholder management

Education

Bachelor's degree or equivalent

Tools

Data analytics tools

Job description

Axon is seeking a Customer Success Manager II to manage large enterprise accounts and drive long-term partnerships. You will understand client workflows, guide adoption of Axon’s platform, and serve as the main liaison across cross-functional teams to ensure success.

Location is remote within the Western or Eastern U.S. and travel will be 30-40%. You'll report to the Manager, Customer Success and collaborate with marketing, training, and product teams to optimize customer outcomes.