Remote Enterprise CSM — Salesforce & DevOps

AutoRABIT Holding Inc.; United States; Remote; USD 78,000 - 89,000; Full time

Job summary

AutoRABIT Holding Inc. is seeking a Customer Success Manager to own a portfolio of strategic, enterprise Salesforce-focused customers.

This highly technical role engages with Salesforce, DevOps, Engineering, Platform, Security, and executive sponsors to map each customer's development lifecycle and business objectives. You will drive adoption, renewals, and expansion while coordinating resources across Solutions Engineering, Support, Professional Services, Product, Engineering, and Sales.

Qualifications

• 5+ years in customer success or enterprise tech roles.
• 2+ years with technically complex enterprise customers.
• Experience engaging senior technical stakeholders across Engineering, DevOps, Salesforce, IT, or CTO orgs.
• Strong Salesforce DevOps and CI/CD background.

Responsibilities

• Own a portfolio of strategic, enterprise customers focusing on adoption, health, renewal readiness, and growth.
• Build trusted relationships with Salesforce admins, DevOps leaders, and executives.
• Understand each customer's Salesforce dev lifecycle and governance.
• Identify barriers in DevOps practices and propose improvements.
• Lead technical discovery to map outcomes to business value.
• Apply Salesforce DevOps and software delivery best practices to improve adoption.
• Create success plans with clear objectives, milestones, and metrics.
• Proactively identify risk and drive recovery across stakeholders.
• Coordinate resources across Solutions Eng, Support, PS, Product, Engineering, Sales, Renewals.
• Guide customers through major milestones including implementations and upgrades.
• Identify opportunities to expand AutoRABIT value.
• Bring customer insights back to Product and Engineering.

Skills

DevOps principles

CI/CD practices

Software lifecycle

Salesforce DevOps

Git & SCM

Release management

APIs

Testing

Security

Governance

Technical architecture

Technical discovery

Business outcomes

DORA metrics

Executive presence

Communication

Problem solving

Tools

Git

Salesforce

Jenkins

GitHub Actions

Job description

AutoRABIT Holding Inc. is seeking a Customer Success Manager to own a portfolio of strategic, enterprise Salesforce-focused customers.

This highly technical role engages with Salesforce, DevOps, Engineering, Platform, Security, and executive sponsors to map each customer's development lifecycle and business objectives. You will drive adoption, renewals, and expansion while coordinating resources across Solutions Engineering, Support, Professional Services, Product, Engineering, and Sales.