AUS - Customer Success Manager

AutoRABIT Holding Inc.; United States; Remote; USD 78,000 - 89,000; Full time

Job summary

AutoRABIT Holding Inc. is seeking a Customer Success Manager to own a portfolio of strategic, enterprise Salesforce-focused customers.

This highly technical role engages with Salesforce, DevOps, Engineering, Platform, Security, and executive sponsors to map each customer's development lifecycle and business objectives. You will drive adoption, renewals, and expansion while coordinating resources across Solutions Engineering, Support, Professional Services, Product, Engineering, and Sales.

Qualifications

• 5+ years in customer success or enterprise tech roles.
• 2+ years with technically complex enterprise customers.
• Experience engaging senior technical stakeholders across Engineering, DevOps, Salesforce, IT, or CTO orgs.
• Strong Salesforce DevOps and CI/CD background.

Responsibilities

• Own a portfolio of strategic, enterprise customers focusing on adoption, health, renewal readiness, and growth.
• Build trusted relationships with Salesforce admins, DevOps leaders, and executives.
• Understand each customer's Salesforce dev lifecycle and governance.
• Identify barriers in DevOps practices and propose improvements.
• Lead technical discovery to map outcomes to business value.
• Apply Salesforce DevOps and software delivery best practices to improve adoption.
• Create success plans with clear objectives, milestones, and metrics.
• Proactively identify risk and drive recovery across stakeholders.
• Coordinate resources across Solutions Eng, Support, PS, Product, Engineering, Sales, Renewals.
• Guide customers through major milestones including implementations and upgrades.
• Identify opportunities to expand AutoRABIT value.
• Bring customer insights back to Product and Engineering.

Skills

DevOps principles

CI/CD practices

Software lifecycle

Salesforce DevOps

Git & SCM

Release management

APIs

Testing

Security

Governance

Technical architecture

Technical discovery

Business outcomes

DORA metrics

Executive presence

Communication

Problem solving

Tools

Git

Salesforce

Jenkins

GitHub Actions

Job description

About AutoRABIT

AutoRABIT helps organizations, particularly those in highly regulated industries, modernize and secure how they develop, release, and manage change across Salesforce environments. Our platform helps teams improve release velocity, strengthen security and governance, reduce manual processes, and build more reliable software delivery practices.

The Role

As a Customer Success Manager, you will own a portfolio of strategic, enterprise, and technically complex customers. This is a highly technical Customer Success role working with Salesforce, DevOps, Engineering, Platform, Security, and executive stakeholders to understand each customer's development lifecycle, deployment processes, technical environment, and business objectives.

Key Responsibilities

• Own a portfolio of strategic and technically complex customers, with accountability for adoption, customer health, value realization, renewal readiness, and growth.
• Build trusted relationships with Salesforce administrators, developers, architects, DevOps leaders, platform owners, engineering leaders, and executive sponsors.
• Develop a strong understanding of each customer's Salesforce development lifecycle, including source control, environments, testing, release management, deployments, and governance.
• Assess customer DevOps practices and identify technical barriers, process gaps, adoption challenges, and opportunities for improvement.
• Lead technical and strategic discovery to understand how customers operate, where friction exists, and what outcomes they are trying to achieve.
• Apply knowledge of Salesforce DevOps and software delivery best practices to help customers improve adoption and realize measurable value.
• Create success plans with clear business and technical objectives, milestones, adoption goals, and success measures.
• Proactively identify customer risk, diagnose root causes, and lead recovery plans across technical and business stakeholders.
• Coordinate resources across Solutions Engineering, Support, Professional Services, Product, Engineering, Sales, Renewals, and leadership to resolve complex customer challenges.
• Guide customers through major technical milestones, including implementations, upgrades, new capabilities, process changes, and evolving Salesforce environments.
• Identify opportunities to expand AutoRABIT's value based on customer use cases, technical maturity, and business objectives.
• Bring customer insights, technical patterns, and product feedback back to Product and Engineering.

Knowledge & Skills

• Strong understanding of modern DevOps principles, CI/CD practices, and the software development lifecycle.
• Strong understanding of Salesforce development and deployment concepts, including metadata, environments, testing, dependencies, release management, and common deployment challenges.
• Strong working knowledge of Git and source control concepts, including branches, commits, merges, pull requests, and repositories.
• Working knowledge of CI/CD pipelines, release automation, APIs, testing, security, and governance.
• Ability to understand technical architectures and customer workflows, identify areas of risk or friction, and recommend appropriate next steps.
• Ability to independently conduct technical discovery and move beyond surface-level requirements to uncover root causes.
• Ability to translate complex technical concepts into clear business outcomes for executive and non-technical stakeholders.
• Familiarity with engineering performance concepts and metrics, including DORA metrics.
• Strong executive presence, communication, presentation, and problem-solving skills.

Qualifications

• 5+ years of relevant professional experience across Customer Success, Technical Account Management, Solutions Engineering, Salesforce consulting, Professional Services, DevOps, or other customer-facing enterprise technology roles.
• 2+ years supporting technically complex enterprise customers in developer tools, DevOps, Salesforce, cloud platforms, or similar enterprise software.
• Demonstrated experience working with senior technical stakeholders across Engineering, DevOps, Salesforce, IT, or CTO organizations.
• Strong technical background with Salesforce development, Salesforce DevOps, CI/CD, release management, or comparable software delivery processes.
• Experience managing complex enterprise accounts, customer risk, technical initiatives, and cross-functional account teams.
• Experience supporting Fortune 500 or similarly complex organizations preferred.
• Experience within Financial Services, Healthcare, Government, or other regulated industries preferred.

What Success Looks Like

Successful CSMs understand not only whether customers are using AutoRABIT, but how they build and deliver software on Salesforce, where technical and operational friction exists, and how AutoRABIT can help improve those processes. They can independently engage with technical practitioners and leaders, ask informed questions, identify risks and opportunities, and connect improvements in DevOps practices to measurable business and engineering outcomes.

Additional Information

This role is fully remote and is open to candidates based in Australia with Australian work eligibility.

This role is fully remote with 10% travel required.

Salary Range

Salary Range: $115,000 - $130,000 AUD per year, depending on experience.