Remote SaaS Customer Success Associate

AutoRABIT; United States; Teletrabalho; USD 70 000 - 80 000; Tempo integral

Resumo da oferta

AutoRABIT Holding, Inc. is seeking a Customer Success professional to manage key accounts, drive product adoption, and help customers realize value from our data protection and DevOps platform. You will work with sales, support, and engineering teams to ensure renewals and satisfaction.

Remote role within the United States with 10% travel; strong communication, empathy, and SaaS experience are preferred. Bachelor’s degree required, salary range $70,000–$80,000.

Qualificações

• Bachelor's degree or equivalent practical experience.
• Interest in pursuing a career in Customer Success and willingness to learn from senior team members.
• Previous exposure to customer success or related fields is advantageous.

Responsabilidades

• Manage a portfolio of customer accounts and develop success plans with clear goals and measurable outcomes.
• Drive adoption, engagement, and renewals through proactive outreach and value realization.
• Monitor health, product usage, and engagement; address risks with cross-functional teams.
• Foster customer advocacy and reference-ability to support growth.
• Collaborate with sales, support, professional services, engineering, renewal, and partners.
• Support handling of enhancement requests and escalations.

Conhecimentos

Communication skills

Relationship building

SaaS experience

Presentation skills

Curiosity about tech

Customer empathy

Multitasking

Self-motivation

Formação académica

Bachelor's degree in a relevant field

Ferramentas

Salesforce

JIRA

GIT

Zoho

Descrição da oferta de emprego

AutoRABIT Holding, Inc. is seeking a Customer Success professional to manage key accounts, drive product adoption, and help customers realize value from our data protection and DevOps platform. You will work with sales, support, and engineering teams to ensure renewals and satisfaction.

Remote role within the United States with 10% travel; strong communication, empathy, and SaaS experience are preferred. Bachelor’s degree required, salary range $70,000–$80,000.