Remote Enterprise CSM – Home Improvement

ChargeAfter; United States; Remote; USD 110,000 - 170,000; Full time

Job summary

ChargeAfter is seeking an experienced Enterprise Customer Success Manager to own the end-to-end post-sale journey for top-tier merchants. You will drive onboarding, go-live, adoption, and long-term growth across the ChargeAfter platform, with a focus on the Home Improvement and retail financing sector.

You will partner with Product, Engineering, Delivery, and Support to maximize product utilization, guide executive-level relationships, and ensure customers realize the full business value of

Qualifications

• Experience delivering enterprise customer success for fintech or lending platforms.
• Proven ability to onboard and drive product adoption at scale.
• Strong relationship-building with executive sponsors.

Responsibilities

• Own end-to-end customer journey post-sales—from onboarding to renewal.
• Collaborate with Product, Engineering, Delivery, and Support to drive outcomes.

Skills

Enterprise Customer Success

Relationship Management

Cross-functional Collaboration

Client Onboarding

Go-live Coordination

Job description

ChargeAfter is seeking an experienced Enterprise Customer Success Manager to own the end-to-end post-sale journey for top-tier merchants. You will drive onboarding, go-live, adoption, and long-term growth across the ChargeAfter platform, with a focus on the Home Improvement and retail financing sector.

You will partner with Product, Engineering, Delivery, and Support to maximize product utilization, guide executive-level relationships, and ensure customers realize the full business value of