Customer Success Manager, Home Improvement

ChargeAfter; United States; Remote; USD 110,000 - 170,000; Full time

Job summary

ChargeAfter is seeking an experienced Enterprise Customer Success Manager to own the end-to-end post-sale journey for top-tier merchants. You will drive onboarding, go-live, adoption, and long-term growth across the ChargeAfter platform, with a focus on the Home Improvement and retail financing sector.

You will partner with Product, Engineering, Delivery, and Support to maximize product utilization, guide executive-level relationships, and ensure customers realize the full business value of

Qualifications

• Experience delivering enterprise customer success for fintech or lending platforms.
• Proven ability to onboard and drive product adoption at scale.
• Strong relationship-building with executive sponsors.

Responsibilities

• Own end-to-end customer journey post-sales—from onboarding to renewal.
• Collaborate with Product, Engineering, Delivery, and Support to drive outcomes.

Skills

Enterprise Customer Success

Relationship Management

Cross-functional Collaboration

Client Onboarding

Go-live Coordination

Job description

ChargeAfter is pioneering the embedded lending network for point-of-sale consumer financing for merchants and financial institutions. Powered by a network of lenders and a data-driven matching engine, ChargeAfter streamlines the distribution of credit into a single, secure, and reliable embedded lending platform. Merchants can rapidly implement ChargeAfter’s omni-channel platform online, in-store, and at every point of sale, enabling them to provide personalized financing choices to their customers. Here at ChargeAfter, we are building the next unicorn in the Fintech industry and are looking for a talented and success-driven Customer Success Manager to help make it happen!

We are seeking a self-starting, outcome-driven Enterprise Customer Success Manager to lead and nurture our top-tier client relationships, with a strong focus on our growing Home Improvement sector. This individual will own the end-to-end customer journey post-sales: from successful onboarding and go-live to long-term growth and retention. As a strategic advisor to your merchants, your goal is to maximize product utilization, drive feature engagement, and ensure clients realize the full business value of the ChargeAfter platform.

The ideal candidate brings deep industry knowledge in consumer lending, specifically within the Home Improvement and retail financing space (including big-box home centers, building materials suppliers, specialty contractors, or large-scale furniture networks). You will represent ChargeAfter at a senior executive level, balancing relationship management with operational execution, while partnering closely with internal teams across Product, Engineering, Delivery, and Support to drive successful outcomes.

Location: Fully remote in the Atlanta area.