Remote Strategic CSM for Enterprise Healthcare

Clarium, Inc.; United States; Remote; USD 120,000 - 150,000; Full time

Benefits offered by this job

Incentive Stock Options

Top‑tier health, vision, and dental benefits

401K

Unlimited PTO

Job summary

Clarium, Inc. is seeking a Strategic Customer Success Manager to ensure healthcare clients maximize value from our platform. This role focuses on building relationships and strategic engagement to drive user adoption and deliver measurable outcomes.

The ideal candidate will have 5-8 years of experience in customer success, strong relationship-building skills, and familiarity with SaaS platforms. The position offers a competitive salary and a variety of benefits, including unlimited PTO and remote work options.

Qualifications

• 5–8 years of experience in customer success, account management, or SaaS client-facing role.
• Experience managing relationships with executive-level stakeholders at customer accounts.
• Track record of operating effectively in a fast-paced healthcare technology startup.

Responsibilities

• Drive net revenue retention across a portfolio of enterprise accounts.
• Serve as the primary strategic point of contact for assigned healthcare accounts.
• Build relationships across operational, managerial, and executive stakeholders.

Skills

Communication skills

Relationship building

Problem-solving

Organizational skills

Education

Bachelor’s degree in Business, Healthcare Administration, Supply Chain, Information Systems, or related field

Tools

SaaS platforms

ERP systems (Oracle PeopleSoft, Infor Lawson, Workday)

Job description

Clarium, Inc. is seeking a Strategic Customer Success Manager to ensure healthcare clients maximize value from our platform. This role focuses on building relationships and strategic engagement to drive user adoption and deliver measurable outcomes.

The ideal candidate will have 5-8 years of experience in customer success, strong relationship-building skills, and familiarity with SaaS platforms. The position offers a competitive salary and a variety of benefits, including unlimited PTO and remote work options.