Remote Enterprise CS Manager - Growth & Adoption

Avid; Northern (KY); Hybrid; USD 110,000 - 150,000; Full time

Job summary

Avid in the United States is seeking an Enterprise Customer Success Manager (CSM) to manage high-value accounts, drive adoption, and align success strategies with business objectives.

You will lead onboarding, conduct QBRs, foster cross-functional collaboration, and identify expansion opportunities while ensuring measurable ROI for customers. Strong communication with stakeholders and proficiency in Salesforce and Gainsight are required; media/entertainment background is a plus.

Qualifications

• Bachelor’s degree or equivalent experience.
• 5–7+ years in Customer Success or account management.
• Experience managing mid-to-large enterprise or complex accounts.
• Strong communication and presentation skills with multiple stakeholders.
• Proficiency with Salesforce, Gainsight, or similar platforms.
• Background in Media & Entertainment is a plus.

Responsibilities

• Develop and execute customer success plans aligned to goals and KPIs.
• Lead onboarding and adoption initiatives to accelerate value.
• Understand customer workflows and KPIs to guide usage.
• Maintain relationships with key business and technical stakeholders.
• Lead regular business reviews (QBRs) and touchpoints to show value.
• Act as trusted advisor, anticipate challenges, propose solutions.
• Partner with Sales and Account teams to identify expansion.
• Monitor account health and mitigate risks to retention.
• Contribute to renewal planning and value realization.
• Collaborate with Product, Support, and Services for improvements.
• Provide customer feedback to inform roadmaps.

Skills

Customer Success

Account Management

Stakeholder Management

Communication Skills

Strategic Thinking

Education

Bachelor’s degree

Tools

Salesforce

Gainsight

Job description

Avid in the United States is seeking an Enterprise Customer Success Manager (CSM) to manage high-value accounts, drive adoption, and align success strategies with business objectives.

You will lead onboarding, conduct QBRs, foster cross-functional collaboration, and identify expansion opportunities while ensuring measurable ROI for customers. Strong communication with stakeholders and proficiency in Salesforce and Gainsight are required; media/entertainment background is a plus.