Remote Enterprise CSM: AI-Driven Value & Growth

NextGenEnergyJobs; Northern (KY); Hybrid; USD 88,000 - 118,000; Full time

Job summary

Samsara, a leading IoT platform, is hiring a scaled customer success manager for a remote US role. You will help customers adopt the platform, demonstrate measurable business value, and renew/expand relationships across the customer lifecycle.

You will work cross-functionally with Sales, Support, Finance, Renewals, Sales Engineering, Customer Education and Product to navigate complex products and drive strategic customer engagements, especially for large mid-market accounts and Fortune 500

Qualifications

• 3 - 5+ years in a technical customer success, account management, sales, sales engineering or strategic consulting role.
• This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence
• Experience supporting or working with technical products
• Solutions-oriented with strong problem-solving skills
• Proven track record of building trust and communicating effectively with a wide variety of internal and external stakeholders: executives, Sales, Product, Support and Engineering leadership, day-to-day users of our software
• Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment
• Diplomacy, tact, and poise under pressure when working through customer issues
• Has strong bias for action, the ability to think big, with insistence on high standards
• Has experience serving and supporting large-scale business solutions at Fortune 500 companies
• Thrives in an unstructured, fast-paced, and change-heavy environment
• AI First : Experience using AI tooling to drive efficiency and outcomes
• Technical Proficiency : Experience with APIs and integrations.
• Knowledge Sharer : Experience with technical enablement and knowledge sharing across teams.
• Adept in Big Data : Familiarity with tools like Databricks and PowerBI.
• Industry Knowledge : Experience with Routing, Navigation, Commercial Trucking Fleets, and Logistics.

Responsibilities

• Samsara’s Scaled Customer Success team ensures customers adopt our platform, realize measurable business value, and renew and expand with confidence.
• Your role will be cross-functional in nature, working alongside and connecting Sales, Support, Finance, Renewals, Sales Engineering, Customer Education and Product, enabling you to experience multiple aspects of a hyper-growth company from within.
• This position will take on a more technical approach to account management than a typical CSM, a successful candidate will be able to learn, understand, and convey the value of Samsara’s most complex products and features to our largest Mid-Market customers.
• Be on the front lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform.
• Demonstrate a willingness to learn, investigate, diagnose and resolve technical issues for customers.
• Lead strategic customer engagements to deeply understand current operations and business goals, allowing for proactive workflow transformations and architecting action plans that define the metrics and timelines necessary to remove barriers and deliver business value.

Job description

Samsara, a leading IoT platform, is hiring a scaled customer success manager for a remote US role. You will help customers adopt the platform, demonstrate measurable business value, and renew/expand relationships across the customer lifecycle.

You will work cross-functionally with Sales, Support, Finance, Renewals, Sales Engineering, Customer Education and Product to navigate complex products and drive strategic customer engagements, especially for large mid-market accounts and Fortune 500