Remote Enterprise CS Leader — West Coast

Firstminute Capital; Texas City (TX); Remote; USD 180,000 - 240,000; Full time

Job summary

n8n is seeking a dynamic leader to build and run the West Coast Customer Success function, guiding strategic enterprise accounts to adoption, retention, and expansion. You will recruit and mentor the remaining CSMs, establish scalable CS motions, and partner with Sales, Product, Support, and Renewals to deliver end-to-end journeys.

Remote role across CA, TX, CO with top-tier growth potential. You will shepherd executive relationships, own high-impact strategies, and drive disciplined forecasting

Qualifications

• 2–3+ years of people management experience with a track record of hiring and developing CS talent.
• 7–10 years in Customer Success, Professional Services, Account Management, or related roles with enterprise clients.
• Experience in an enterprise IT/technology environment serving technical buyers.
• Operational discipline with forecasting, account health cadences, and risk reviews.
• Willingness to roll up sleeves and solve problems in evolving environments.
• Collaborates effectively within a team and across functions.

Responsibilities

• Lead our most strategic enterprise accounts and partner with CSMs on strategies.
• Build trusted executive relationships and engage in leadership conversations as needed.
• Stay hands-on with strategic accounts while the West Coast team scales.
• Hire and onboard the remaining West Coast CSMs to build the team.
• Coach through 1:1s, development plans, and skill-building.
• Establish operating cadences for forecasting, health, and risk reviews.
• Create repeatable CS motions across onboarding, QBRs, adoption, and expansion.
• Collaborate with Sales, Product, Support, Renewals, and GTM leaders.

Skills

People leadership

Enterprise CS experience

Forecasting & risk reviews

Builder mindset

Low-ego collaboration

7-10+ years CS/PS/AM

Job description

n8n is seeking a dynamic leader to build and run the West Coast Customer Success function, guiding strategic enterprise accounts to adoption, retention, and expansion. You will recruit and mentor the remaining CSMs, establish scalable CS motions, and partner with Sales, Product, Support, and Renewals to deliver end-to-end journeys.

Remote role across CA, TX, CO with top-tier growth potential. You will shepherd executive relationships, own high-impact strategies, and drive disciplined forecasting