Remote West Coast Customer Success Lead

n8n GmbH; California, Northern (MO, KY); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive compensation

Equity

Remote-first

Health & wellness benefits

401(k)

Giving back

Job summary

n8n is seeking a Customer Success Lead to manage high‑touch CSMs across West and Central regions. You will design scalable processes and playbooks, partnering with Sales, Product, and Support to deliver exceptional value and a seamless customer journey.

You will recruit and develop talent, drive automation, and build the CS function from the ground up, aligning with company goals and customer outcomes.

Qualifications

• 2+ years of people management experience
• 10+ years of experience in Customer Success, Professional Services, Account Management, or other customer-facing roles
• Proven ability to collaborate cross‑functionally with internal and external stakeholders
• Tech industry experience and relevant subject‑matter expertise
• Bachelor’s degree+, preferably in a technical or engineering field

Responsibilities

• Recruit, develop, and lead a team of high‑touch Customer Success Managers
• Design processes, playbooks, and automations to drive customer value at scale
• Partner with Sales, Product, and Support to ensure a seamless customer journey
• Build the CS function from the ground up and shape its operating model
• Represent n8n as a customer‑facing leader and advocate for the customer

Skills

People management

Customer success

Cross-functional collaboration

Technical background

Automation literacy

Education

Bachelor’s degree+

Tools

n8n familiarity

Automation tools

Job description

n8n is seeking a Customer Success Lead to manage high‑touch CSMs across West and Central regions. You will design scalable processes and playbooks, partnering with Sales, Product, and Support to deliver exceptional value and a seamless customer journey.

You will recruit and develop talent, drive automation, and build the CS function from the ground up, aligning with company goals and customer outcomes.