Remote Enterprise CS Lead - Climate Data & AI Platform

present of AI; New York (NY); Remote; USD 120,000 - 160,000; Full time

Job summary

Cambio is seeking a Senior Customer & Solutions leader in New York City with remote flexibility to own end-to-end customer experience for large real estate clients on a data-heavy platform, from onboarding through renewals and growth. You will drive adoption and impact while collaborating with sales, product, and engineering.

The ideal candidate has several years in customer success, hands-on climate or sustainability reporting, comfort with energy data and complex reports, and prior team

Qualifications

• Several years in customer success.
• Hands-on climate or sustainability reporting experience.
• Comfort with building energy data and complex reports.
• Experience leading a successful team.
• Strong process design and data-checking capabilities.

Responsibilities

• Own the full customer experience for large real estate clients on a data-heavy platform, from onboarding through renewals and growth.
• Coordinate with sales, product and engineering to drive adoption and value realization.
• Design scalable processes and ensure data accuracy and clear communication with clients.

Skills

Customer success

Climate reporting

Sustainability reporting

Energy data

Team leadership

Job description

Cambio is seeking a Senior Customer & Solutions leader in New York City with remote flexibility to own end-to-end customer experience for large real estate clients on a data-heavy platform, from onboarding through renewals and growth. You will drive adoption and impact while collaborating with sales, product, and engineering.

The ideal candidate has several years in customer success, hands-on climate or sustainability reporting, comfort with energy data and complex reports, and prior team