Climate SaaS: Customer Delivery Lead — Remote & Equity

granular-energy.com; United States; Remote; USD 132,000 - 199,000; Full time

Benefits offered by this job

Remote work in Europe

In-person gatherings across European城市

Gym subsidies and therapy services

Equity participation

Job summary

Granular Energy is seeking a leader to head its client delivery function for a climate-focused SaaS platform that matches renewable generation with consumption on an hourly basis. You will bridge commercial, customer success, and product, combining hands-on account management with team leadership and operational design for a fast-scaling portfolio management product.

The role involves building and guiding a delivery team, redesigning delivery processes, overseeing all client delivery activities,

Qualifications

• Proven experience leading delivery/implementation/solutions teams in SaaS.
• Strong understanding of utility business processes end-to-end.
• Ability to design elegant integration solutions across complex data environments.
• Comfort working at cross-functional commercial, product, and technical tracks.
• Hands-on mindset to unblock situations rather than delegate everything.
• Experience with enterprise, multi-stakeholder delivery.

Responsibilities

• Lead and grow a customer delivery team with supervision, planning rituals, and performance management.
• Redesign delivery processes and drive client integrations for streamlined delivery.
• Oversee all client delivery activities and report project health to senior stakeholders.
• Personally run complex implementation projects including design, data pipelines, and scripting.
• Analyze client systems and data structures to inform robust integration strategies.
• Identify opportunities to expand platform usage through upsell motions and joint improvement plans.

Skills

Delivery management

SaaS experience

Stakeholder management

Data integration

Job description

Granular Energy is seeking a leader to head its client delivery function for a climate-focused SaaS platform that matches renewable generation with consumption on an hourly basis. You will bridge commercial, customer success, and product, combining hands-on account management with team leadership and operational design for a fast-scaling portfolio management product.

The role involves building and guiding a delivery team, redesigning delivery processes, overseeing all client delivery activities,