CRM & Enrollment Communications Specialist

UM28 University of Baltimore (UBALT); United States; Hybrid; USD 65,000 - 74,000; Full time

Benefits offered by this job

Health insurance

Tuition remission

Paid leave

Retirement plans

Job summary

The University of Baltimore (UBalt) seeks a CRM Coordinator in Enrollment Management to operate UBalt’s CRM, coordinating Target X and Salesforce with PeopleSoft to support recruitment and enrollment through data exchanges, application processing, and data integrity. The role will primarily be on campus with up to three days of telework with supervisory approval.

Responsibilities include coordinating events, generating reports and dashboards, ensuring system integration, training staff, and

Qualifications

• Education: Bachelor’s degree; Experience: Three years in higher education admissions.

Responsibilities

• Coordinate and manage UBalt’s CRM across Target X, Salesforce, and PeopleSoft.
• Create records and reports to manage the enrollment funnel.
• Develop CRM processes, standards, and documentation for optimal system usage.
• Train EM staff on CRM functionality and data workflows.

Skills

Salesforce CRM

Target X

Data analysis

CRM systems

Education

Bachelor's degree

Tools

PeopleSoft Campus Solutions 9.2

Target X

Demand Tools

ImageNow

Informatica

Job description

The University of Baltimore (UBalt) seeks a CRM Coordinator in Enrollment Management to operate UBalt’s CRM, coordinating Target X and Salesforce with PeopleSoft to support recruitment and enrollment through data exchanges, application processing, and data integrity. The role will primarily be on campus with up to three days of telework with supervisory approval.

Responsibilities include coordinating events, generating reports and dashboards, ensuring system integration, training staff, and