Admission Information Systems Specialist

PeopleAdmin, Inc.; Schaumburg (IL); On-site; USD 65,000 - 90,000; Full time

Job summary

Roosevelt University seeks an Admission Information Systems Specialist to implement, support, and develop the university's CRM and admissions processing. You will manage Ellucian Recruiter (Microsoft Dynamics) and Banner setup, workflows, and reporting while supporting end users across Admissions and Enrollment Management.

Strong communication and collaboration with IT and functional teams are essential. The role requires a Bachelor's degree, 2 years of tech experience, and familiarity with ERP

Qualifications

• Bachelor's degree required.
• Two years of progressive technology experience.
• At least 1 year direct experience with the Microsoft Dynamics CRM application or related system.
• Demonstrated experience with a major ERP Financial Aid system (Banner, Datatel, PeopleSoft, etc.)
• Strong background in the business processes of admission/enrollment/financial aid.
• Demonstrated ability to design, develop and facilitate all reporting functions.

Responsibilities

• Manages and leads the Ellucian Recruiter (Microsoft Dynamics platform) tool.
• Coordinates applications-based solutions including Travel Management, Event Management, and Application Process flows.
• Maintains control of access rights, security settings, and user privileges.
• Tests system upgrades and changes in collaboration with IT and vendors.
• Provisions new users and provides system training; trains end users using a train-the-trainer approach.
• Develops and maintains process documents and communications plans for Admissions and EMSS.

Skills

MS Dynamics CRM

Data analysis

Reporting

Communication

Education

Bachelor's degree in related field

Tools

Ellucian Recruiter

Banner ERP

Microsoft Dynamics CRM

Job description

Admission Information Systems Specialist

Position Title Admission Information Systems Specialist

Category

Category Administrative

Position Number

Position Number A99582

Posting Number

Posting Number S0000180

Location

Open Date

Open Date 04/24/2015

Close Date

Open Until Filled? Yes

Job Type

Job Type Full-Time

Working Hours

Working Hours M-F - some evenings and weekends required

Position Summary

This position is primarily responsible for the implementation, support and development processes for the University’s CRM system and admissions processing. This position is responsible for the implementation and maintenance of setups, workflows and other technical solutions in the Ellucian Recruiter tool (Microsoft Dynamics platform) and Banner.

The Admission Information Systems Specialist provides overall technical support, digital communication and systems assistance to the Office of Admissions. This position serves as the primary support for CRM tool and systems technology needs serving end users in Admissions, Enrollment Management and related functional users across the university.

Knowledge, Skills and Abilities Required

An earned Bachelor’s Degree in a related field.

Two years of progressive technology experience.

At least 1 year direct experience with the Microsoft Dynamics CRM application or related system.

Demonstrated experience with a major ERP Financial Aid system (Banner, Datatel, PeopleSoft, etc.)

Strong background in the business processes of admission/enrollment/financial aid.

Demonstrated business process improvement experience.

Ability to design, develop and facilitate all reporting functions.

Ability to develop and maintain strong communication and collaboration with other RU systems specialists and data stewards.

Ability to make effective presentations online and in small and large group meetings.

Demonstrated ability to identify, learn and creatively use additional applications that enhance service to employees.

Excellent organizational, communication (written and verbal), interpersonal skills and attention to detail.

Ability to exercise considerable judgment and discretion in establishing and maintaining good working relationships.

Ability to demonstrate a commitment to service excellence by embodying Roosevelt’s core values, mission, and vision in every aspect of the role working with students, faculty, staff, and visitors.

A positive and professional demeanor is a must.

Years of Experience Required

Years of Experience Required 2

Required Education

Certification/Licensure Required

None.

Minimum Qualifications

See knowledge, skills and abilities required.

Preferred Qualifications

Earned Master’s Degree.

At least 2 years’ experience demonstrating proficiency in Ellucian/ Banner or comparable ERP .

Knowledge of reporting tools such as Argos, Cognos, Crystal Reports, etc.

Previous experience in Higher Education preferred.

Equipment Operated

Office equipment (desktop computer, laptop, office printer/multi-function device and phone).

Working Conditions

Normal climate-controlled office environment is provided. Job is largely sedentary, but there is a need to move about the office and buildings frequently. Occasional bending, stooping, lifting, pushing and/or pulling is required (typically less than 10 pounds of weight or pressure). Regular use of desktop computer is required, calling for frequent hand/wrist movement and repetition.

Priority Application Instructions

Departmental Contact Information

Special Instructions Summary

Essential Job Functions

Duty and Responsibility

Manages and leads our Ellucian Recruiter (Microsoft Dynamics platform) tool.

Coordinates applications-based solutions, including the following functions: Travel Management, Event Management, and Application Process flows, Calendar/Campaign Management, Workflow Management, Reporting and Data Management.

Maintains control of access rights, security settings, and user privileges.

Directs the analysis of and implementation of any new CRM /Enrollment/Admissions modules and on-going use of Banner and other Enrollment Management areas as assigned. Streamlines and otherwise creates efficiencies within Admission and Enrollment Management processes and communication through the use of technological implementations. Coordinates and tests all administrative software upgrades, patches and changes in the system as needed. Working in conjunction with the IT and vendors.

Percentage Of Time

Percentage Of Time 25

Duty and Responsibility

Conducts quality assurance tests and usability review of all developed solutions and develops implementation plans for future upgrades and enhancements. Facilitates the user testing of all changes made to the CRM application / ERP –Banner and future upgrades. Provisions all new users, provides/manages system training and helps enforce user adoption.

Train core and end users on functional processes; and trains end users in other offices using the train-the-trainer model.

Percentage Of Time

Percentage Of Time 20

Duty and Responsibility

Communicates and collaborates with internal constituents to analyze information needs and functional requirements.

Designs and develops reports for end-users using report writing tools.

Percentage Of Time

Percentage Of Time 20

Duty and Responsibility

The successful candidate will be the resident expert of the tool(s) to guide the offices in leveraging the technology effectively.

Partner with their colleagues and be a technology and process improvement advisor.

Percentage Of Time

Percentage Of Time 10

Duty and Responsibility

Duties as assigned.

Percentage Of Time

Percentage Of Time 5

Duty and Responsibility

Develops and maintains strong communication with other Roosevelt University Banner module stewards, coordinators, and information systems specialists. Actively participates in cross functional working groups and committees for operational issues from the functional perspective.

Develops, documents, and maintains processes and communications plans for Admissions and EMSS using Banner processes. Facilitates the set-up and maintenance of validation tables, rules, forms, and CRM and Banner processes for Admission and other EMSS areas as assigned.

Percentage Of Time

Percentage Of Time 20

Posting Specific Questions

Required fields are indicated with an asterisk (*).

• * Do you have a Bachelor's Degree in a relevant field?
  • Yes
  • No
• * Do you have at least two years of progressive technology experience?
  • Yes
  • No
• * Do you have at least 1 year direct experience with the Microsoft Dynamics CRM application or related system?
  • Yes
  • No
• * Do you have experience with a major ERP system. (Banner, Datatel, PeopleSoft, etc.)?
  • Yes
  • No
• * Do you have a background in the business processes of admission/enrollment/financial aid?
  • Yes
  • No
• * Do you have knowledge of reporting tools such as Argos, Cognos, Crystal Reports, etc?
  • Yes
  • No
• * Where did you learn of this opportunity?Roosevelt Careers WebsiteRoosevelt Employee ReferralLinkedInInside HigherEd Job BoardGCHERC Job BoardOther (Open Ended Question)

Required Documents

• Resume
• Cover Letter
• List of References

Optional Documents

430 S. Michigan, Chicago, IL

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