Remote Enrollment Success Advisor

The Chronicle Of Higher Education, Inc.; Lynchburg (VA); On-site; USD 19,889 - 28,326; Full time

Job summary

The Chronicle Of Higher Education, Inc. is looking for a full-time Academic Advisor/New Enrollment Specialist to provide exceptional customer service to students at the post-acceptance stage. This remote role requires candidates with some college experience and a strong background in customer service and sales. Ideal applicants will demonstrate excellent communication skills, the ability to navigate student issues, and a commitment to high professional standards. Starting pay is $17.50 per hour with shift requirements including evenings and weekends.

Qualifications

• Some college experience and customer service/sales experience is required.
• Ability to work shifts, rotating Saturdays, and occasional overtime.
• Reliable internet connection required with specific speed and stability.
• Ability to reason, analyze information and apply sound judgment.

Responsibilities

• Providing exceptional customer service to students primarily over the phone.
• Navigating student issues to resolution utilizing university knowledge.
• Answering complex questions regarding university policies.
• Developing relationships with support offices to solve student problems.
• Implementing feedback from management to improve services.

Skills

Customer service experience

Sales experience

Microsoft Word

Microsoft Excel

Microsoft Outlook

Verbal communication

Written communication

Problem-solving

Education

Some college experience

Bachelor's degree preferred

Job description

The Chronicle Of Higher Education, Inc. is looking for a full-time Academic Advisor/New Enrollment Specialist to provide exceptional customer service to students at the post-acceptance stage. This remote role requires candidates with some college experience and a strong background in customer service and sales. Ideal applicants will demonstrate excellent communication skills, the ability to navigate student issues, and a commitment to high professional standards. Starting pay is $17.50 per hour with shift requirements including evenings and weekends.