Enrollment Call Center- Post Acceptance Student Stage

Liberty; United States; Ibrido; USD 23.000 - 26.000; Tempo pieno

Descrizione del lavoro

Liberty is hiring full-time Academic Advisors and New Enrollment Specialists to assist students in the post-acceptance phase. Roles support online programs, policies, and cross-functional collaboration, with training and a remote-first work environment.

The positions require strong communication, customer service experience, and ability to work 11:00 AM–8:00 PM EST, plus Saturday shifts and occasional overtime. A reliable internet connection is essential.

Competenze

• Some college experience and customer service/sales experience are required, bachelor’s degree preferred.
• Experience in a contact center is preferred.
• Strong verbal and written communication skills are essential for daily email and phone interactions.

Mansioni

• Provide exceptional customer service to students and university staff primarily via phone; occasional email correspondence.
• Navigate student issues to achieve complete, accurate resolutions and connect students to the right office.
• Explain university policies and respond to complex inquiries with clear guidance.
• Build relationships and coordinate with support offices to resolve student concerns.
• Identify ways to improve efficiency in new student services and implement feedback from management.
• Meet or exceed departmental KPIs and maintain high professional standards in a diverse workplace.
• Adapt to changing schedules, including evenings, weekends, and overtime as needed.

Conoscenze

Customer service

Verbal communication

Written communication

Problem solving

Multitasking

Formazione

Bachelor's degree

Some college

Strumenti

Microsoft Word

Excel

Outlook

Descrizione del lavoro

We are seeking dynamic individuals for two key roles: Academic Advisor and New Enrollment Specialist. Both work with students who are in the post-acceptance stage. This full time role provides the opportunity to work from home or from our office. You’ll get to encourage students through meaningful conversations, walking alongside them as they prepare for a rewarding academic career. As you apply, please note that your application will be considered for both the New Enrollment Specialist and the Academic Advisor roles. Our selection process will match your skills and experiences to the position that best aligns with your qualifications.**Essential Functions and Responsibilities**1. Providing exceptional customer service to our students and other university employees primarily over the phone but also in email communication.2. Expertly navigating all student issues to complete and accurate resolution, utilizing knowledge of online programs and university policies and connecting students with the correct person or department when needed3. Answering questions of a complex nature regarding the University’s policies.4. Developing relationships and coordinating with support offices to solve student problems and address student concerns.5. Finding new and innovative ways to become more effective and efficient in new student services.6. Implementing daily and weekly feedback from the Management Team on areas to improve.7. Meeting or exceeding departmental key performance indicators.**Qualifications, Credentials, and Competencies**Some college experience and customer service/sales experience is required and a bachelor's degree and previous experience in a contact center is preferred. Ability to work first/second shifts, rotating Saturdays, and occasional overtime. Ability to utilize Microsoft Word, Excel, and Outlook as well as excellent verbal and written communication skills. Ability to respond to emails and phone calls within 24 hours and demonstrated commitment to high professional ethical standards and a diverse workplace. Ability to reason, analyze information and identify potential issues and to apply sound judgment in order to find solutions to solve problems which may be routine or complex in nature. Regularly required to stand, walk, and climb stairs to move about the building and lift 10 pounds or less. This position requires a reliable internet connection with specific speed and stability requirements. Please note that satellite-based internet providers such as Starlink are not compatible with the needs of this role. We recommend using a wired broadband connection to ensure optimal performance and meet the technical requirements for the position. After the initial 8-10 weeks of training, the 11:00 AM to 8:00 PM shift would be required.Ability to work evening hours, 11-8pm EST, Saturdays, and occasional overtime.**Time Type**Full time**Location**Remote Location **Pay Rate**Starting rate $17.50