Remote Enrollment & Student Services Advisor

Community College of Baltimore County; Baltimore (MD); In loco; USD 42.000 - 56.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health benefits

Dental & Vision

Retirement plans

Tuition assistance

Paid leave

Descrizione del lavoro

Community College of Baltimore County is seeking an enrollment specialist to provide friendly frontline support via phone, chat, text, and email for CCBC students and staff. You will navigate Banner SIS and Element451 CRM to answer questions, process enrollment docs, and guide applicants through admissions and financial aid.

Responsibilities include handling high call volumes, optimizing service flow, and coordinating with multiple college departments to ensure accurate records and timely

Competenze

• Associates degree or 60 transferable credits with two years of service experience.
• High school diploma/GED with four years of service experience required.
• Experience in high-volume customer support via telephone is required.
• Proficiency with student information systems, CRM tools, and knowledge bases.
• Familiarity with Microsoft Office; strong technical aptitude across platforms.

Mansioni

• Provide virtual services through phone, chat, text and email to CCBC students, faculty, and staff.
• Facilitate high call volume and update student information in systems.
• Assist prospective students with admissions and enrollment questions.
• Guide new admits through the enrollment process and schedule follow-ups.
• Ensure data accuracy in Banner SIS and Element451 CRM; manage records.
• Explain financial aid basics and assist with FAFSA applications.
• Collaborate with Instruction, Academic Affairs, Student Finance, and Enrollment Services.

Conoscenze

Customer service

CRM tools

Queue management

Knowledge base platforms

Microsoft Office

Technical aptitude

Bilingual

Formazione

Associate degree / 60 transferable credits

High School diploma / GED

Bachelor’s degree preferred

Strumenti

Banner SIS

Element451 CRM

Queue management systems

TDX knowledge base

Descrizione del lavoro

Community College of Baltimore County is seeking an enrollment specialist to provide friendly frontline support via phone, chat, text, and email for CCBC students and staff. You will navigate Banner SIS and Element451 CRM to answer questions, process enrollment docs, and guide applicants through admissions and financial aid.

Responsibilities include handling high call volumes, optimizing service flow, and coordinating with multiple college departments to ensure accurate records and timely