Admissions & Onboarding Specialist

Baltimore City Community College; Baltimore (MD); On-site; USD 42,000 - 62,000; Full time

Job summary

Baltimore City Community College is seeking an Admissions Specialist to support daily operations of the Office of Admissions and Recruitment. You will guide prospective, new, and returning students through the admissions process, assist with applications, onboarding, and enrollment inquiries, and maintain accurate student records.

The role emphasizes customer service, timely communication, and collaboration with campus partners.

Qualifications

• Experience in admissions or enrollment management.
• Strong customer-focused approach and problem-solving.
• Ability to work with diverse student populations.
• Experience with student information systems is a plus.
• Bilingual in English and Spanish or another language common in the service area.

Responsibilities

• Responds to student inquiries by phone, email, virtually and in person.
• Provides front counter support for the Office of Admissions and Recruitment.
• Assists students with completing the online admissions application and understanding next steps.
• Communicates admissions requirements, onboarding steps, transcript requirements, and general enrollment information.
• Uses Ellucian CRM Recruit to document student communication, track inquiries, enter notes, monitor application status, and manage follow up.
• Supports CRM Recruit communication plans, applicant lists, student outreach, event rosters, and follow up campaigns.
• Assists with information sessions, campus tours, recruitment events, and open houses.
• Performs back-office admissions functions, including reviewing, organizing, and processing application materials and transcripts.
• Maintains professional, accurate, and student-centered communication with students, families, staff, and campus partners.
• Ability to work flexible hours, including occasional evenings and weekends, to support recruitment and enrollment activities.

Skills

Customer service

Communication

Organization

Bilingual EN/ES

Education

Associate's degree

Bachelor's degree

Tools

Ellucian Banner

CRM Recruit

Microsoft Office

Job description

Baltimore City Community College is seeking an Admissions Specialist to support daily operations of the Office of Admissions and Recruitment. You will guide prospective, new, and returning students through the admissions process, assist with applications, onboarding, and enrollment inquiries, and maintain accurate student records.

The role emphasizes customer service, timely communication, and collaboration with campus partners.