Remote Enrollment Operations Leader

Quartz Health Solutions; Wisconsin; On-site; USD 85,600 - 106,900; Full time

Benefits offered by this job

Lead and develop high-performing team

Influence process improvement and ops/

Collaborate with leaders on strategic/

Starting pay rate: $85,600 - $106,900

Job summary

Quartz Health Solutions is seeking a Manager, Enrollment to lead a team delivering accurate, timely enrollment services. You will oversee daily operations, drive improvements, and partner across the organization to ensure an exceptional member experience.

The role requires collaborative leadership with health insurance expertise and a track record of building high-performing teams. This position offers strong compensation and a comprehensive rewards package, with remote work from home options.

Qualifications

• Bachelor's Degree + 5 years health insurance experience
• Associate's Degree + 8 years health insurance experience
• High School Equivalency + 11 years health insurance experience
• Three (3) years of experience leading a unit within a health insurance environment

Responsibilities

• Lead, coach, and develop the Enrollment team while fostering a culture of engagement, accountability, and continuous improvement
• Ensure appropriate staffing, workload distribution, training, and performance management to meet operational and service-level goals
• Oversee enrollment operations, including workflow management, inventory monitoring, quality assurance, productivity, and timeliness metrics
• Identify and implement process improvements that enhance operational efficiency, accuracy, customer experience, and regulatory compliance
• Analyze operational data and performance reports to identify trends, address issues, and support informed decision-making
• Collaborate with internal stakeholders, technical teams, and business partners to resolve system and process challenges, support projects, and implement enhancements
• Lead departmental participation in strategic initiatives, process improvements, and cross-functional projects
• Ensure compliance with organizational policies, regulatory requirements, HIPAA standards, and confidentiality guidelines
• Provide oversight of customer experience for internal and external stakeholders, ensuring high-quality service and issue resolution

Skills

Leadership

Health insurance knowledge

Education

Bachelor's Degree + 5 years health insurance experience

Associate's Degree + 8 years health insurance experience

High School Equivalency + 11 years health insurance experience

Job description

Quartz Health Solutions is seeking a Manager, Enrollment to lead a team delivering accurate, timely enrollment services. You will oversee daily operations, drive improvements, and partner across the organization to ensure an exceptional member experience.

The role requires collaborative leadership with health insurance expertise and a track record of building high-performing teams. This position offers strong compensation and a comprehensive rewards package, with remote work from home options.