Remote Enrollment Advisor

University of Massachusetts Global; United States; On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health coverage

Remote options

Flexible schedules

Paid time off

Tuition discounts

Wellness programs

Job summary

University of Massachusetts Global seeks an Enrollment Associate to handle inbound/outbound calls and chats, delivering product and admission information to prospective students. You’ll build rapport, guide applicants through enrollment, and log details in CRM systems to support the enrollment process.

You will operate under general supervision and work to resolve objections while maintaining KPI targets. The role supports a hybrid workflow with remote options and requires flexible hours,

Qualifications

• Associate’s degree, or equivalent combination of experience and education.
• One year call center or customer service experience preferably in a call center environment.
• Prior experience working in higher education, or consultative sales is a plus.

Responsibilities

• Generate an engaging rapport with a high-volume of prospective students by providing excellent customer service in all interactions with potential students; represent UMass Global in a positive and professional manner by meeting or exceeding all key performance indicators (KPI’s).
• Act as a subject matter expert when providing consultation or overcoming objections with prospective students.
• Provide product and service information regarding admissions processes and/or requirements via phone and internet.
• Manage difficult calls or tense situations with minimal escalation.
• Consult with callers to determine the best resource for them at a high level; follow up with callers as necessary to ensure the highest levels of customer service.
• Respond to inbound calls/inquiries, reply to prospective student needs and forward calls to appropriate personnel.
• Gather and verify information to ensure accuracy of transactions (i.e. account details, name, address, etc.).
• Access, read and accurately input information using a moderately complex computer system, including telephony and customer relationship management (CRM) systems.

Skills

Call center

Customer service

Active listening

Communication

Problem solving

Education

Associate’s degree

Job description

University of Massachusetts Global seeks an Enrollment Associate to handle inbound/outbound calls and chats, delivering product and admission information to prospective students. You’ll build rapport, guide applicants through enrollment, and log details in CRM systems to support the enrollment process.

You will operate under general supervision and work to resolve objections while maintaining KPI targets. The role supports a hybrid workflow with remote options and requires flexible hours,