Remote English Call Center Associate

Stratford Solutions; United States; Remote; USD 23,000 - 32,000; Full time

Job summary

Stratford Solutions is seeking a Call Center Agent - English (Remote) to provide compassionate, accurate, and compliant customer support. You will handle a high-volume inbound call flow, document interactions, and escalate complex issues as needed.

The role is full-time, 100% remote, with a pay rate of $20 per hour. You should have strong communication skills, multitasking ability, and a customer-first mindset to deliver an exceptional caller experience.

Qualifications

• High School Diploma or GED preferred.
• 2–3 years of customer service experience preferred.
• Phone-based customer service experience strongly preferred.
• Bilingual skills are a plus but not required.

Responsibilities

• Handle a high volume of inbound calls (approximately 45–75 calls per day)
• Assist callers by addressing inquiries, resolving issues, and providing appropriate solutions
• Read from and utilize knowledge base articles to ensure accurate and consistent information
• Create and manage service requests based on customer needs
• Identify and appropriately escalate complex or sensitive calls
• Maintain detailed and accurate documentation of customer interactions
• Deliver excellent customer service while remaining professional, patient, and empathetic
• Adhere to company policies, procedures, and compliance standards at all times

Skills

Customer service

Phone etiquette

Microsoft Office

Boolean search

Verbal communication

Written communication

Active listening

Education

High School Diploma or GED

Job description

Stratford Solutions is seeking a Call Center Agent - English (Remote) to provide compassionate, accurate, and compliant customer support. You will handle a high-volume inbound call flow, document interactions, and escalate complex issues as needed.

The role is full-time, 100% remote, with a pay rate of $20 per hour. You should have strong communication skills, multitasking ability, and a customer-first mindset to deliver an exceptional caller experience.