Remote Engineering Manager, Rapid Response

VulnCheck; United States; On-site; USD 160,000 - 190,000; Full time

Benefits offered by this job

Time off

401k match

Healthcare

Parental leave

Remote-friendly environment

Home office support

Professional development

Career growth

Job summary

VulnCheck is seeking an Engineering Manager to lead the Rapid Response organization in the US, coordinating regionally distributed teams and setting engineering standards. This 100% remote role reports to the Product & Engineering team and focuses on urgent customer needs and long‑term platform stability.

You’ll coach senior engineers, drive hiring across time zones, and partner with Customer Success and Sales to align on customer‑critical work. Preference for MA, MD, or Greater Austin area.

Qualifications

• 5+ years of experience managing software engineers, ideally across distributed or multi‑region teams.
• Experience in cybersecurity, vulnerability management, or threat intelligence.
• Prior experience as a senior or staff software engineer, with credibility to engage in technical discussions and unblock your team.
• Experience managing customer‑facing, support, sustaining, or reliability engineering teams.
• Proven ability to prioritize and sequence competing demands—urgent customer issues, pre‑sales asks, and longer‑term maintenance work.
• Experience managing teams across multiple time zones and regions, with strong async communication habits.
• Solid understanding of backend systems, APIs, distributed systems, and cloud infrastructure (AWS preferred).
• A customer‑obsessed mindset and a track record of turning technical challenges into strong customer outcomes.
• Excellent communication skills, with the ability to work effectively with customers, Sales, Customer Success, and other Engineering teams.
• Experience working with data pipelines, ETL systems, or high‑volume data processing is a plus.

Responsibilities

• Manage and grow engineering teams based in the US, UK, and APAC, providing hands‑on people leadership, coaching, and career development.
• Set priorities across urgent pre‑sales requests, urgent customer issues, customer feature requests, and backend maintenance/integration work, balancing reactive and proactive work.
• Ensure continuous, follow‑the‑sun coverage for urgent customer and pre‑sales needs across time zones.
• Partner closely with Customer Success and Sales leadership to understand customer and deal‑critical needs and translate them into engineering plans.
• Partner with Product and other Engineering teams to ensure customer‑driven work is integrated into the broader platform roadmap.
• Own the team’s engineering quality bar, including code quality, root‑cause practices, and long‑term fixes over one‑off patches.
• Drive hiring, onboarding, and performance management across all three regional teams.
• Establish and refine on‑call, escalation, and incident response processes for the team.
• Report on team health, throughput, and customer outcomes to engineering and company leadership.
• Remove blockers for your teams and stay close enough to the technical work to make credible calls under pressure.

Job description

VulnCheck is seeking an Engineering Manager to lead the Rapid Response organization in the US, coordinating regionally distributed teams and setting engineering standards. This 100% remote role reports to the Product & Engineering team and focuses on urgent customer needs and long‑term platform stability.

You’ll coach senior engineers, drive hiring across time zones, and partner with Customer Success and Sales to align on customer‑critical work. Preference for MA, MD, or Greater Austin area.